Customer Delivery Hub, Driver Installer reference: R-186279

Career Opportunity: Installation Specialist with John Lewis & Partners

Are you a skilled professional with a passion for customer service and a knack for hands-on work? John Lewis & Partners, the UK's largest employee-owned business, is seeking dedicated Installation Specialists to join their esteemed team. This role offers a unique chance to embody the renowned John Lewis service directly at customers' homes, installing a wide range of beloved products. If you thrive in a dynamic environment and value being part of a collaborative, ownership-driven culture, this could be the perfect next step in your career.

Advantages for Candidates:

• Be a Brand Ambassador: You'll be the face of John Lewis, delivering exceptional customer service and leaving a positive, lasting impression.
• Hands-On Expertise: Directly install and demonstrate products like furniture, kitchen appliances, and home entertainment systems, developing valuable technical skills.
• Career Growth & Development: John Lewis & Partners invests in its people, offering opportunities to stay current with new products and technologies, and providing installer accreditation to enhance your expertise.
• Attractive Compensation & Premiums: A competitive salary of up to £32,149 (with a pay range of £29,000.00 - £39,600.00 annually) is complemented by a generous Evening Premium (£3.00/hour) for hours worked between 18:00-22:00 and a Night Premium (£4.00/hour) for hours worked between 22:00-06:00 (for those joining from 5th October 2025).
• Employee Ownership & Rewards: As a Partner, you'll share in the success and rewards of the UK's largest employee-owned business, fostering a true sense of belonging and purpose.
• Work-Life Balance Focus: The role involves full-time hours (41 hours per week across 4 days) with potential discussions around flexible working arrangements, demonstrating a commitment to your well-being.

Key Considerations for Your Career Path:

• Essential Skills & Experience: This role demands prior installation experience. You will also need a valid C1 UK driving licence (with a maximum of 6 points), a DCPC or Driver Qualification Card, a Tachograph Card, and previous experience driving a 7.5-tonne vehicle. Strong customer-facing and verbal communication skills are paramount.
• Physical Demands: Be prepared for significant heavy lifting, as you'll be handling large items such as sofas, white goods, and mattresses.
• Problem-Solving & Adaptability: You'll need to demonstrate respect for customers' homes, navigate unexpected situations with grace, and find optimal solutions.
• Commitment to Service: A genuine dedication to providing outstanding customer service is at the core of this role.
• Continuous Learning: A willingness to stay updated on product knowledge and technological advancements is crucial for excelling in this position.
• Vetting Process: Be aware that some roles may require pre-employment vetting, including potential DBS checks. Prompt completion of any required documentation will help avoid delays in the onboarding process.

Ideal Candidate Profile:

If you possess a strong work ethic, excellent interpersonal skills, and a proven track record in installation and customer service, this role offers a rewarding career within a unique and supportive organizational structure. The ability to work effectively as part of a two-person crew and a commitment to upholding the high standards of John Lewis & Partners will set you up for success.

This is more than just a job; it's an opportunity to become a valued owner and contributor to a legacy of quality and service.