Customer Journey Manager, Data - Credit Cards Platform

Customer Journey Manager, Data - Credit Cards Platform: An Opportunity for Growth and Impact

Are you a seasoned professional looking to leverage your expertise in customer journey mapping and data to make a tangible impact within the financial services sector? This Customer Journey Manager role on the Credit Cards Platform presents a compelling opportunity to shape the future of customer experience by focusing on data-driven insights and strategic integration. If you're passionate about understanding and optimizing the end-to-end customer journey, this position offers a dynamic and rewarding career path.

Key Advantages for Candidates:

• Strategic Impact: You'll be instrumental in product development, working closely with Product Owners and the broader team to ensure customer needs are at the forefront of technology and integration strategies. This is a chance to directly influence how customers interact with the credit card platform.
• Data-Centric Focus: This role specifically supports the Data team within the Cards Platform, offering a deep dive into data analysis and its application in enhancing customer acquisition and engagement. If you have a strong analytical aptitude and enjoy translating complex data into actionable strategies, this is an ideal fit.
• Collaborative Environment: The position thrives on cross-functional collaboration. You'll have the opportunity to work with Product, Design, and Engineering teams, as well as Data Engineers, fostering a holistic approach to customer experience design and delivery.
• Continuous Improvement: You'll be empowered to identify and implement process improvements, acting as a champion for the customer and driving efficiency across existing systems and procedures. This is a role that encourages proactive problem-solving and innovation.
• Professional Development: The organization is committed to your growth. You'll have access to formal and informal training opportunities, and the chance to mentor others, fostering a continuous learning culture that benefits both your individual development and the team's overall capabilities.
• Flexible Working: Embracing modern work practices, this role offers hybrid working options, allowing for a balance between in-office collaboration and remote flexibility.
• Generous Compensation and Benefits: The advertised salary range of £59,850 - £66,500, coupled with a comprehensive benefits package including a substantial pension contribution (up to 15%), annual bonus, share schemes, and ample holiday allowance (30 days plus bank holidays), underscores the value placed on this role.

Key Considerations for Your Career Path:

• Data and Technology Acumen: A strong understanding of data management systems, analytical skills, and an appreciation for how technology can enhance customer experiences are essential. While experience with GCP and Agile methodologies is highly desirable, a solid foundation in these areas will be a significant asset.
• Customer Advocacy: The role demands a genuine commitment to being a customer advocate. Your ability to represent the customer's voice and ensure their needs are met in all decision-making processes will be paramount.
• Adaptability and Problem-Solving: Working in a fast-paced, dynamic environment requires flexibility and a proactive approach to problem-solving. You'll need to effectively prioritize tasks and address challenges as they arise.
• Communication Skills: The ability to communicate complex data insights and journey designs clearly and effectively to diverse audiences, both verbally and in writing, is crucial for success.
• Interest in Credit Cards and Financial Services: While not always a strict requirement, a genuine interest in the credit card product and the broader financial services landscape will undoubtedly enhance your ability to contribute meaningfully to the team's objectives.

This Customer Journey Manager position offers a fantastic opportunity for individuals looking to advance their careers in a supportive, innovative, and purpose-driven organization. If you're ready to contribute to helping Britain prosper and make a real difference in the lives of millions, this role warrants serious consideration.