Customer Operations Advisor (Poole, GB)

Role overview:

Poole

Specialist Business Centre, Merck House, Seldown Lane, Poole, Bh5>

Permanent

Full Time Grade 2

Salary - £27,393.60 per annum along with the benefit of being able to earn an additional performance related bonus of up to 10% bonus monthly

Working hours/Shift patterns - 40 hours per week, Monday to Thursday: 9:00 AM to 6:00 PM, Friday: 9:00 AM to 5:30 PM

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Joining us as a Customer Operations Advisor in our Specialist Business Centre in Poole you’ll quickly realise no two days are the same. Today you could be supporting large scale partners with their customer service queries and tomorrow you could be supporting colleagues who have hardware issues or purchasing stock.

You will support the Operations function within B2B ensuring a smooth process for all clients and well as their end users. Identify any processing concerns and work with Strategic Partner Manager to improve processes and strategies. Maintain stock and financial integrity with our clients to ensure clear billing is maintained. Support our Strategic Partners in customer service enquiries offering a quick yet efficient resolution.

As this is such a varied role, you’ll really be able to get stuck in and make it your own.

Role overview:

As part of this role, you’ll be responsible for:

• Supporting clients with daily queries• Assisting invoice reconciliation• Working closely with team to provide improvements and streamline processes• Keep and open line on communication with all clients• Adapt with all system and process improvements to reduce the impact on customer experience.• Support in daily No stocks, price differences, held orders and further R&R’s• Identify any key/recurring issues and work with Strategic Partner Lead to reduce the cause of the issue.• Plan time effectively to ensure all issues are resolved in a timely manner while delivering a world class service.• Process orders in a timely manor• Build and maintain strong professional relationships with clients and support in account growth.• Work closely and quickly with team to correct mass data where required.

You will need:

• Experience in administration/service/sales• Comfortable with B2B and CRM systems• Experience in 3rd party relationship management

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

• Performance related bonus• Product discounts on the latest tech• A range of wellbeing initiatives• 25 days holiday plus 8 public holidays

Why join us:

Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.