Customer Operations Advisor (Poole, GB)

Discover a Dynamic Career: Customer Operations Advisor at Currys

Are you a detail-oriented individual with a passion for technology and a knack for problem-solving? Currys, the UK's leading tech retailer, is seeking a dedicated Customer Operations Advisor to join their vibrant Specialist Business Centre team in Poole. This permanent, full-time role offers a fantastic opportunity to immerse yourself in the fast-paced world of business operations and contribute to the seamless delivery of amazing technology to customers.

Your Opportunity Awaits:

This role is designed for someone who thrives on variety. No two days are the same as you'll be involved in a wide range of critical activities:

• Customer Experience Champion: Analyze customer feedback to identify and resolve recurring issues, directly impacting customer satisfaction and business efficiency.
• Risk Mitigation Specialist: Conduct essential compliance checks on direct orders, safeguarding the business from financial risks.
• Sales Process Enhancer: Collaborate with sales teams to streamline internal processes and drive improvements.
• Product Master: Create and maintain accurate product codes and specifications, ensuring all information is up-to-date.
• Inventory & Supply Chain Coordinator: Track stock levels, forecast needs, and manage purchase orders to ensure operational readiness.
• Supplier Liaison: Build and maintain relationships with external suppliers to efficiently order stock.
• Data Insights Driver: Generate and interpret reports from various datasets, delivering actionable insights to inform business decisions.
• Process Architect: Develop and maintain comprehensive working procedure documents, ensuring consistent and efficient operations.
• Onboarding & Support Specialist: Facilitate the setup and enrollment for business products, providing crucial troubleshooting assistance.
• First-Line IT Support: Offer essential IT support to the contact center and escalate complex issues to the internal IT department.

Key Advantages for Your Career Growth:

Joining Currys as a Customer Operations Advisor presents a wealth of advantages:

• Diverse Skill Development: The varied nature of this role ensures you will gain exposure to a broad spectrum of business functions, from customer service and compliance to supply chain and IT support. This breadth of experience is invaluable for career progression.
• Impactful Contributions: You will play a direct role in improving customer experiences, mitigating risks, and optimizing internal processes, making a tangible difference to the business.
• Career Progression: Currys is committed to supporting your development. You'll have opportunities to learn new skills, explore different areas within the business, and work with various teams, fostering rapid career advancement.
• Industry Insight: Gain hands-on experience within the dynamic and ever-evolving technology retail sector, a fantastic industry to build a long-term career in.
• Competitive Compensation & Benefits: The role offers a competitive salary of £27,668 per annum, a performance-related bonus of up to 10%, and attractive employee discounts on the latest tech.
• Work-Life Balance: Enjoy a structured 40-hour work week (Monday-Friday, 9:00 AM - 6:00 PM) and a hybrid working model, allowing you to balance office-based collaboration with remote flexibility. You'll also benefit from 25 days of holiday plus 8 public holidays.
• Wellbeing Focus: Currys prioritizes employee wellbeing, offering a range of initiatives to support your health and happiness.
• Sustainable Impact: Contribute to a company that is a leader in recycling and repairing tech, playing a part in positive environmental impact.

What You'll Need to Succeed:

To excel in this role, you should possess:

• Exceptional Attention to Detail: Crucial for compliance checks, data management, and process adherence.
• Strong Communication Skills: Essential for liaising with customers, colleagues, and external suppliers.
• Proven Administration or Customer Service Experience: A solid foundation in these areas will be highly beneficial.
• IT Proficiency: Comfortable using Microsoft Office Suite (Outlook, Word, Excel).
• B2B Environment Experience (Advantageous): Previous exposure to business-to-business operations will be a valuable asset.

Considerations for Your Career Path:

This Customer Operations Advisor position is an excellent stepping stone for individuals looking to build a robust foundation in business operations. The multifaceted responsibilities allow for exploration of various business disciplines, which can inform future career specialization. If you enjoy a blend of analytical tasks, process management, and proactive problem-solving, this role offers a significant opportunity to hone these skills and demonstrate your capabilities for further advancement within Currys.

Currys fosters an inclusive environment where every voice is valued. They are committed to ensuring a fair application process and encourage candidates to reach out if they require any assistance.