Customer Operations Officer

Job Description Customer Operations Officer Full time Hybrid / 3 days on-site Derby What you will be doing: The Service Officer role is integral to the planning and delivery of services to our regional customers. Prime interfaces include Airline Support Teams (ASTs), Induction Planners, Fleet Planners, Customer Operations Managers, Engine Value Streams and Service Line teams. You will be part of a small cross functional team with a broader level of services planning responsibilities and have the ability to build close working relationships and a flexible approach. Responsibilities: In this role, you will be responsible for the execution of services delivery task in-region. The role is not specifically Customer nor product aligned which means that you will be required to adapt to the need. You will also: Deliver critical customer delivery plans in accordance with Service Line & Value Steam policies. Use the Voice Of the Customer and local knowledge to prioritise outcomes that are proactive (e.g. co-ordinating stagger plans in conjunction with Central planning), whilst managing reactive concerns. Support the Customer Operations Managers with AST and Customer escalations Work directly with customers as required to achieve this Create communication packs and present to the customer The role will be customer facing but not primarily customer aligned Why Rolls-Royce? Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, frequency will depend on business needs, nature of role, what works for the team and for the individual. Discover more on our GBS Service Portal about hybrid working. Who we’re looking for Being a part of Rolls-Royce you’ll know we put safety first, do the right thing, keep it simple and make a difference. These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Planning and programme management experience Interpersonal and presentation skills Able to work in a multifunctional and multicultural environment A self-starter, capable of dealing with ambiguity and a distinct drive for results Strong analytical problem solving - managing internal / external operational data Degree in a technical or numerate discipline or relevant industry experience Join us & help Rolls-Royce and our Customers to become a high-performing, competitive, resilient business. Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Staff Grade SNBG (7-10) This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. Learn more about our global Inclusion Strategy Grade: SNBG (7-10) For further information please contact: Cathryn Thomas Job Category Service Operations Posting Date 19 May 2025; 00:05 Posting End Date 03 Jun 2025 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet vital power needs.