Customer Relationship Management (CRM) Service Owner (KD

About the role

Are you ready to shape how a university builds meaningful, lasting relationships with its stakeholders?

Stakeholder engagement is central to the University’s success. This newly created CRM Service Owner role offers a unique opportunity to work collaboratively across the institution to deliver our strategic ambitions through effective, enterprise-level CRM solutions.

Based within the Marketing team, the CRM Service Owner will hold a cross-organisational mandate to own and develop a stable, scalable CRM environment. You will define and communicate a clear vision for CRM, ensuring it meets operational needs and delivers measurable value across the University.

This is an exciting time to join. Our CRM Futures programme is already delivering tangible benefits and is backed by strong senior leadership sponsorship. Building on this momentum, you will provide expert advice, act as a business ambassador for Agile CRM development, and provide strategic oversight to ensure CRM initiatives agreed through governance are successfully delivered.

You will also chair the CRM Working Group, bringing together practitioners from across the University, and play a key role in shaping the future direction of CRM solutions that support staff, students, and the wider stakeholder community.

About you

We are looking for someone who:

Has significant experience working with CRM applications in a complex organisationEnjoys monitoring product performance and analysing data to drive improvementIs confident engaging with stakeholders at all levels of the organisationCan translate technical concepts into clear, meaningful business benefitsHas experience working with external suppliers and an understanding of procurement processesCan see the bigger picture and understand how CRM strategy supports organisational priorities

Further information

This role is offered on a full time (36.5 hours per week) permanent basis.

For an informal discussion, please contact Corinne Evans, Executive Director (External Relations), at [email protected], or Peter McSweeney, Project Manager, at [email protected]

However please ensure that you submit your application through the University of Bath website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

Free counselling services through Health AssuredCycle to work schemeElectric vehicle salary sacrifice schemeStaff discount at Team Bath gymStaff discounts on postgraduate tuition feesStaff discount on language coursesGenerous employer contributory pension schemesGenerous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balanceA wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and moreFree entry to the Holburne Museum in BathLocal discounts and moreA family-friendly workplace An excellent reward package that recognises the talents of our diverse workforceRelocation allowanceVisa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

                                         

Closing Date: 12 Jan 2026

Department: Management, Specialist and Administration

Salary: £47,389 to £56,535