Customer Service Advisor (Riverside Tower, Belfast (N.I), United Kingdom)

Customer Service Billing Role with EE: A Gateway to a Rewarding Career

Are you seeking a role where your extensive life experiences are not only valued but actively leveraged to help others? EE's Customer Service Billing position in Belfast offers precisely that. This opportunity is designed for individuals who possess strong interpersonal skills, resilience, and a genuine desire to assist customers. If you've honed your abilities through navigating life's challenges, whether it's raising a family or building strong community relationships, you likely possess the transferable skills to excel in this role.

At its core, this position involves engaging with EE customers via phone to discuss their accounts, actively listen to their needs, and collaboratively find the most effective solutions. It's a role that emphasizes empathy, problem-solving, and customer satisfaction.

Advantages for Potential Candidates:

• Leverage Your Life Experience: This role explicitly recognizes the value of your accumulated life skills, providing a unique platform to apply your resilience and relationship-building expertise in a professional setting.
• Flexibility and Support: EE understands that life's demands extend beyond work. This role is structured with flexibility in mind, offering options like self-scheduled breaks and banking time, and the possibility of occasional home working. EE is committed to supporting your work-life balance, ensuring you can manage personal appointments and family emergencies.
• Attractive Compensation and Benefits:
  • A competitive starting salary of £25,087.00 (£12.82 per hour) is complemented by performance-based incentives and bonuses.
  • Substantial discounts on EE & BT products, including mobile and broadband, leading to significant annual savings.
  • Comprehensive wellbeing support, including a 24/7 Online GP service for you and your immediate family, fully funded by EE.
  • Industry-leading paid carer's leave (up to 2 weeks) to support those caring for family or friends.
  • Generous Family Leave policies, including equalized maternity, paternity, and adoption leave, providing 18 weeks full pay and 8 weeks half pay in the first year.
• Career Development: EE is deeply committed to the growth of its employees. This role offers significant support in carving out your career path, with a focus on developing your skills and helping you achieve your long-term career aspirations.
• Community Engagement: The opportunity to participate in volunteering days allows you to contribute to your local community and make a positive impact outside of your professional duties.
• Optional Health Protection: Access to optional Private Healthcare and Dental plans provides an additional layer of security for you and your family.

Key Considerations for Your Career Path:

• Customer-Centric Mindset: Success in this role hinges on your ability to connect with customers, understand their concerns, and guide them towards satisfactory resolutions. A genuine passion for helping people is paramount.
• Problem-Solving and Communication Skills: You will be expected to analyze billing inquiries, articulate solutions clearly and empathetically, and manage conversations effectively over the phone.
• Adaptability and Continuous Learning: The telecommunications industry is dynamic. Being open to learning new systems, policies, and product offerings will be crucial for sustained success and career progression.
• Team Collaboration: While much of the role involves individual customer interactions, contributing to a positive and supportive team environment is essential.

This Customer Service Billing role with EE is more than just a job; it's an invitation to utilize your unique strengths, benefit from a comprehensive support system, and embark on a fulfilling career journey. If you are looking for an opportunity that values your life experience and offers tangible growth and support, this could be the perfect next step.