Customer Service Assistant - Part Time

  

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the customer service team make a crucial contribution to this. 

Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

We are recruiting for A Part Time Customer Service Assistant who will be based at our Nottingham Station

A key focus of the Customer Service Assistant role is to maintain a high-level presence on the station, directing and assisting customers as necessary, providing exceptional customer service at all times. 

You will also be involved with management of the car park facilities, making customer announcements at the station and taking responsibility of the station's lost property. We are therefore looking for candidates with a strong Customer Service background.  Your communication skills should also be second to none and you are able to easily to identify with customers’ needs and pride yourself on delivering the highest level of customer care.  

We believe that people deserve more than just “good service” but an amazing experience that they’ll never forget. It’s about believing in what you do and creating lasting memories.

This role is shift work based on a rota to provide our customer service for all our passengers from the first train in the morning to the last train at night. So, you will need to be flexible in order to work the shifts at the station. At Nottingham station the earliest book on is currently 06:00 which you will need to be able to attend work for and the latest current book off is currently 22:30. These are subject to timetable changes or business need.

Previous experience within a customer facing role would be advantageous but is not essential. We are looking for hard working and customer focused people to join our team.  Training will be provided to the successful candidates. 

Not only will you be in line to join a fantastic team at Nottingham station, you will also enjoy a wide range of benefits: 

Free travel on the East Midlands Railway network. Discounted travel (up to 75% off across the rail network and other train operating companies)Friends and Family discounted tickets Defined benefit railway pension schemeEmployee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

This all sound great! What are the next steps?

Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.

If you successfully pass all stages of the recruitment process, you'll be placed into our talent pool for a maximum time of 12 months until a vacancy becomes available. Once you have a place in the pool, you will not need to re-apply for the vacancy again for a whole 12 months. If a role becomes available during this time, we will pick up the phone to make you a job offer!

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Closing Date: 20 May 2025

Department: Customer Experience

Salary: Full time £13,040.67 rising to £13,765.16 after year 1, then rising to £14,489.64 10% Unsocial shift Hours Allowance