Customer Supply Coordinator

A Career Opportunity in Customer Supply at PZ Cussons: Navigating Growth and Impact

PZ Cussons, a globally recognized consumer goods company with a rich heritage dating back to 1884, invites applications for a Customer Supply Coordinator based in Manchester. With a purpose of "For everyone, for life, for good," PZ Cussons places sustainability and the well-being of people and communities at the core of its operations. This permanent role offers a chance to contribute to a dynamic business undergoing transformation, with exciting growth plans and flexible working opportunities.

The Opportunity: Key Responsibilities and Impact

The Customer Supply Coordinator will play a pivotal role in ensuring the smooth flow of products from PZ Cussons to its customers. This position is instrumental in maximizing sales and minimizing stock shortages through diligent order processing, effective resolution of delivery issues, and proactive management of customer relationships. Key accountabilities include:

• End-to-End Order Management: Overseeing the entire customer order lifecycle, ensuring accuracy and efficiency.
• Service Level Excellence: Building strong relationships with customers by actively managing supply chains, reporting on service levels, and collaboratively resolving logistical challenges.
• Cross-Functional Collaboration: Driving high customer service levels by engaging with Supply Planning and Demand teams to optimize stock allocation and meet customer needs.
• Financial Stewardship: Investigating and resolving credit requests and non-conformances, working with partners to address disputes and ensure root-cause resolution.
• Operational Efficiency: Identifying opportunities to reduce costs and improve processes within the customer supply chain and with third-party logistics (3PL) partners.
• System Expertise: Acting as a superuser for Order to Cash and Logistics systems, contributing to testing and training initiatives.

Advantages for Potential Candidates: What Makes This Role Stand Out?

This role offers a compelling proposition for individuals seeking career growth within the fast-paced consumer goods sector. Some of the key advantages include:

• Impactful Contribution: You'll be directly involved in ensuring the availability of well-loved brands like Carex, Sanctuary Spa, and St. Tropez to consumers worldwide.
• Career Development: PZ Cussons is a FTSE250 company undergoing significant transformation, offering ample opportunities for professional development and skill enhancement within supply chain management.
• Collaborative Environment: The role necessitates close collaboration with various internal departments (Sales, Planning, Logistics) and external partners, fostering a rich learning and networking experience.
• Strategic Involvement: You will have the opportunity to influence decision-making processes related to stock allocation, customer service improvements, and cost-reduction initiatives.
• Flexible Working: The company embraces flexible working, promoting a healthy work-life balance.
• Purpose-Driven Organization: Joining a company committed to sustainability and making a positive impact, aligning with a meaningful purpose.

Key Considerations for Your Career Path: What to Bring and What to Expect

To thrive in this Customer Supply Coordinator role, candidates should possess a specific skill set and mindset:

• Experience in FMCG/Consumer Goods: A foundational understanding of the principles of working within the fast-moving consumer goods industry, particularly with high-volume order processing and pallet deliveries, is highly advantageous.
• Supply Chain Acumen: Familiarity with 3PL operations, warehousing, and logistics principles is essential.
• Strong Analytical and Communication Skills: The ability to analyze data, identify trends, communicate effectively both internally and externally, and build rapport with stakeholders is critical.
• Problem-Solving Prowess: A proactive approach to identifying and resolving service-related issues and disputes is paramount.
• Commercial Awareness: An understanding of how the wider business operates, including financial performance and brand strategies, will enable you to make informed decisions.
• Detail-Oriented Approach: Meticulous attention to detail is crucial for order processing, stock reconciliation, and dispute resolution.

This role is ideal for an ambitious individual looking to hone their supply chain expertise within a supportive and forward-thinking organization. If you are passionate about customer service, possess strong problem-solving abilities, and are eager to contribute to a company that values its people and purpose, this opportunity at PZ Cussons could be an excellent step in your career journey.