Customer Support Adviser - FTC 3 Months (Exeter) (Exeter, Devon, United Kingdom)

Customer Support Adviser Opportunity: Making a Tangible Difference

Are you driven by a desire to provide exceptional customer service and to truly impact individuals' lives? This Customer Support Adviser role presents a unique and rewarding opportunity to join a dynamic and highly supportive team. In this crucial position, you will serve as the primary point of contact for individuals referred by their Job Centre Work Coaches. Your expertise will be instrumental in ensuring a seamless and welcoming transition into our programme, providing vital support from the very outset of their journey.

We are seeking individuals with a demonstrable background in customer service, ideally within a fast-paced environment. The ideal candidate will possess a warm and engaging personality, with a natural aptitude for building rapport with diverse individuals. Strong computer literacy and proficient keyboard skills are essential, as is the ability to maintain composure and professionalism under pressure.

Advantages for Aspiring Professionals:

• Meaningful Impact: This role offers the profound satisfaction of directly contributing to positive life changes for participants. Your efforts will play a significant part in helping individuals achieve their employment goals.
• Career Growth within Seetec Group: Seetec is committed to the professional development of its employees. This position provides a clear pathway for career progression within the wider Seetec Group, allowing you to expand your skills and responsibilities over time.
• Supportive Team Environment: You'll be joining a team that champions collaboration, compassion, and a culture of continuous learning and improvement.
• Comprehensive Benefits Package: Seetec values its employees and offers a competitive salary range of £24,242.40 to £26,354.40 pro rata per annum (dependent on experience), alongside an attractive array of benefits including:
  • Generous annual leave (25 days + Bank Holidays + Birthday Day off, with options to purchase additional days).
  • 2 Volunteer Days to support causes close to your heart.
  • A robust pension scheme (5% Employee / 5% Employer contribution).
  • Healthcare Cash Plan, including 3x salary life assurance.
  • Annual Pay Reviews to recognise your contributions.
  • A rewarding Refer a Friend Scheme.
  • Exclusive access to BenefitHub, offering a wealth of retail discounts, a cycle-to-work scheme, and other voluntary benefits.
• Employee-Owned Culture: Seetec is an employee-owned organisation, fostering a strong sense of community and shared purpose. This unique structure means that every employee has a stake in the company's success, promoting a deeply engaged and collaborative work environment.

Key Considerations for Your Career Path:

• Programme Promotion: You will be a key advocate for our Employability programme, requiring a positive and persuasive approach to engage potential participants.
• Client Onboarding: The role involves conducting "warm handover" meetings, which requires excellent interpersonal skills and the ability to establish trust quickly.
• Data Management: Accurate and efficient recording of all participant information using the CRM system is paramount. Strong IT literacy and attention to detail are essential here.
• Problem-Solving: You will need to research and clarify information using various resources, developing your analytical and problem-solving capabilities.
• Administrative Acumen: Completing and updating administration reports will be a regular part of your responsibilities, highlighting the need for organizational skills.
• Fixed-Term Contract: This is a fixed-term contract role for 3 months, offering a valuable experience and the potential to transition into longer-term opportunities.
• Location and Hours: The role is office-based in Exeter, with standard working hours of 37 hours per week, Monday to Friday.
• Commitment to Safeguarding: Seetec is dedicated to safeguarding and promoting the welfare of young people and vulnerable adults. A commitment to these principles is expected from all staff. Depending on the role, a DBS check may be required.

This Customer Support Adviser position is an excellent stepping stone for individuals looking to build a career in a mission-driven organisation that values its people. If you are ready to make a real difference and contribute to a positive and collaborative team, we encourage you to explore this exciting opportunity.