Customer Support Specialist, Veterinary Software

Are you a compassionate problem-solver with a passion for technology and the well-being of our furry (and feathered, and scaled!) friends? IDEXX Veterinary Software in London is seeking a dynamic Customer Support Specialist to join their thriving team.

This is an exceptional opportunity for individuals looking to blend their love for pets and technology with a fulfilling career in customer success. You'll be instrumental in supporting veterinary professionals worldwide, empowering them to optimize their practices through the sophisticated ezyVet cloud-based Veterinary Practice Management Software.

Advantages for Potential Candidates:

• Impactful Work: Directly contribute to enhancing the health and happiness of pets by enabling veterinary practices to operate more efficiently and effectively.
• Global Reach: Engage with a diverse international clientele, broadening your understanding of global veterinary practices and cultures.
• Continuous Learning & Development: Rapid feature development means you'll constantly be expanding your knowledge base. The role offers opportunities to become proficient in technical support, customer training, and even technical writing.
• Career Growth: This role is designed for individuals eager to take the "driver's seat" in their career. With a focus on growing into proactive customer success, you'll gain valuable experience in a forward-thinking environment.
• Hybrid Work Model: Enjoy the best of both worlds with 3 days onsite at their Wimbledon, London office, fostering team collaboration, and the flexibility of remote work.
• Comprehensive Benefits: IDEXX offers a competitive salary of £28,000, with opportunities for annual bonuses, medical insurance, a cycle-to-work scheme, work-from-home stipends, and a generous 10% pension contribution.
• Innovative Environment: Be part of a company that is a leader in its field, driven by innovation and a strong purpose to improve animal health and well-being.

Key Considerations for Candidates:

• Customer-Centricity: A genuine passion for providing excellent customer service is paramount. You'll be the first point of contact for many of our clients, requiring empathy, patience, and a desire to help.
• Problem-Solving Prowess: The role involves supporting complex workflow and technical solutions. A strong analytical mindset and a knack for troubleshooting are essential.
• Adaptability & Flexibility: The veterinary industry operates around the clock. Be prepared to join a support roster that includes weekends (approximately every 8 weeks) and flexible shift patterns (6 am-3 pm or 10 am-7 pm). While preferences are considered, flexibility is highly valued.
• Communication Excellence: Strong verbal and written communication skills are crucial for interacting with a global customer base via phone and email, as well as for creating knowledge base articles.
• Industry Interest: While experience with ezyVet or in a veterinary clinic is advantageous, a genuine passion for the tech or the veterinary industry is a significant plus. This role attracts individuals from diverse backgrounds, including business, economics, vet nursing, and animal health.
• Proactive Mindset: While the role currently involves reactive support, there's a strong emphasis on transitioning into proactive customer success. Candidates who are eager to anticipate needs and drive positive outcomes will thrive.

This Customer Support Specialist role at IDEXX Veterinary Software is more than just a job; it's a chance to be part of a meaningful mission, develop a diverse skill set, and build a rewarding career within a supportive and innovative organization. If you're ready to combine your passion for pets and technology with your exceptional customer service skills, we encourage you to explore this exciting opportunity.