Customer Team Leader reference: 1058178

Embark on a Rewarding Leadership Journey with Co-op as a Customer Team Leader

This opportunity presents a fantastic stepping stone for individuals looking to develop their leadership skills and make a tangible impact within a values-driven organisation. As a Customer Team Leader at Co-op, you will be instrumental in guiding a store team, fostering a positive customer experience, and contributing to the vibrant community Co-op serves.

Key Advantages for Aspiring Candidates:

• Structured Career Development: Co-op is committed to your growth, offering comprehensive, paid training from day one. This, coupled with dedicated support, provides a clear pathway for career progression within the company.
• Meaningful Leadership Experience: You'll gain hands-on experience in supervising and coaching a team, deputising for the Store Manager, and taking ownership of daily store operations. This is an excellent role for building essential leadership competencies.
• Exceptional Benefits Package: Beyond a competitive hourly rate of £13.99, Co-op offers a truly impressive array of benefits. These include a generous 36 days of holiday (pro-rata), a strong pension scheme with significant employer contributions (up to 10%), access to virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Work-Life Balance and Flexibility: While the contract is for 16 hours per week, there is regular overtime available, offering flexibility to increase your working hours. The varied shift patterns, including early mornings, afternoons, late evenings, and weekends, will be discussed at interview, allowing for discussion to find a pattern that suits your needs.
• Commitment to Wellbeing: Co-op prioritises the holistic wellbeing of its employees. You’ll benefit from support for physical, mental, and financial wellbeing, with market-leading policies designed to assist through significant life events.
• Values-Driven Culture: For over 175 years, Co-op has been dedicated to fairness and community. Joining means becoming part of an organisation with a strong social conscience, contributing to a purpose greater than just business.
• Inclusive Environment: Co-op actively champions diversity and inclusion, creating a workplace where everyone's contributions are valued and respected. They are committed to making reasonable adjustments throughout the recruitment process for candidates with disabilities.

Key Considerations for Your Career Path:

• Age Requirement: Candidates must be 18 years or older due to the authorisation of age-related sales.
• Shift Flexibility: The role requires a willingness to work varied shifts, including early mornings, late evenings, and weekends. Open communication during the interview process is key to understanding how these patterns will be managed.
• Proactive Engagement: Success in this role will be driven by a genuine care for customers and colleagues, a proactive approach to problem-solving, and a desire to continuously learn and develop leadership skills.
• Hands-On Approach: While leadership is a core component, you will also be expected to contribute on the shop floor, performing tasks such as restocking shelves and maintaining store cleanliness.
• Application Process: The application is streamlined and can be completed via a mobile device without the need for a CV. Be prepared to complete two short online assessments as part of the initial screening.

This Customer Team Leader position is an excellent opportunity for individuals who are passionate about customer service, eager to develop their leadership potential, and align with the community-focused ethos of Co-op. It’s a role where you can truly make a difference, both for customers and within your own career trajectory.