Customer Team Leader reference: 1058224

Unlock Your Leadership Potential as a Customer Team Leader at Co-op

Are you seeking an opportunity to step into a leadership role and make a tangible impact within a community-focused organization? The Customer Team Leader position at Co-op offers a compelling pathway for career growth, combining hands-on retail experience with valuable leadership development. This role is ideal for individuals who are passionate about customer service and eager to contribute to a supportive and inclusive team environment.

Key Advantages for Aspiring Leaders:

• Leadership Development: This role is designed to nurture your leadership skills. You'll gain experience in coaching and supervising Customer Team Members, deputising for the Store Manager, and taking ownership of store operations. This is a fantastic stepping stone for anyone looking to progress in retail management.
• Comprehensive Training: Co-op provides full, paid training, ensuring you have the knowledge and confidence to excel. This means you'll be well-equipped from day one, regardless of your prior leadership experience.
• Valuable Benefits Package: Beyond the competitive hourly rate of £13.99, Co-op offers an impressive benefits package. This includes a generous 36 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contribution, virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Work-Life Balance Considerations: While this is a part-time role (24 hours per week) with regular overtime opportunities, Co-op emphasizes a commitment to employee wellbeing. Rotas are shared three weeks in advance and accessible via mobile, and policies are in place to support employees through significant life events.
• Community Engagement: As a Co-op employee, you'll be part of an organization with a strong social conscience. You'll have the opportunity to build relationships and get involved in your local community, aligning your work with a meaningful purpose.
• Inclusive Culture: Co-op is dedicated to building diverse and inclusive teams. They welcome applications from all backgrounds and offer support for those with disabilities, including guaranteed interviews for eligible candidates through the Disability Confident scheme.

Important Considerations for Your Career Path:

• Age Requirement: To ensure compliance with age-related sales regulations, candidates must be 18 years of age or older.
• Flexible Working Pattern: The role requires flexibility to work a variety of shifts, including early mornings, afternoons, late evenings, and weekends. While this offers adaptability, candidates should assess their ability to meet these varied scheduling needs.
• Hands-On Role: While leadership is a key component, this position also involves a range of operational tasks, such as restocking shelves and maintaining store cleanliness. Candidates should be comfortable with both leading and actively participating in day-to-day store activities.
• Application Process: The application process is designed to be accessible, including the ability to apply via mobile device without a CV. However, be prepared to complete two online assessments which will take approximately 20 minutes.

The Customer Team Leader role at Co-op presents a fantastic opportunity for individuals looking to develop their leadership acumen within a supportive and values-driven organization. If you're a natural leader with a passion for customer service and a desire to contribute positively to your community, this role could be the perfect next step in your career journey.