Customer Team Leader reference: 1061672

Job Opportunity Review: Customer Team Leader at Co-op

This opportunity for a Customer Team Leader at Co-op presents a compelling prospect for individuals looking to step into a leadership role within a respected community-focused organization. With a clear emphasis on customer service, team development, and operational efficiency, this position offers a blend of hands-on responsibility and the chance to cultivate valuable leadership skills. Let's delve into the advantages and key considerations for potential candidates.

Key Advantages for Candidates:

• Career Development & Training: Co-op is committed to supporting your growth. You'll receive full, paid training, equipping you with the skills necessary to succeed. Furthermore, the role provides dedicated support for personal development and career progression, making it an excellent stepping stone for aspiring leaders.
• Tangible Benefits Package: The benefits offered are substantial and directly contribute to your well-being. These include:
  • A generous 36 days of holiday (pro-rata), offering excellent work-life balance.
  • A competitive pension scheme with up to 10% employer contributions.
  • Access to comprehensive virtual healthcare services for you and your family, covering GP appointments, mental health support, and more.
  • A significant 30% discount on all Co-op products, plus discounts on other brands.
  • Access to Stream, a money management app for early access to earned pay.
  • A 24/7 employee assistance service for ongoing support.
• Leadership Experience: This role offers a fantastic opportunity to gain practical leadership experience. You'll be responsible for coaching and supervising Customer Team Members, deputising for the Store Manager, and taking ownership of daily store operations. This is invaluable for building confidence and a leadership skillset.
• Community Focus: Co-op's long-standing commitment to its members and communities is a significant draw. As a Customer Team Leader, you'll have the chance to build relationships and get involved in your local community, contributing to the delivery of the local Co-op community plan.
• Inclusive Workplace: Co-op actively cultivates a diverse and inclusive environment. They welcome applications from everyone and are committed to creating a workplace where all colleagues feel they belong. They are also a Disability Confident employer, offering support and adjustments throughout the recruitment process.
• Flexibility in Application: The ability to apply using a mobile device and without needing a CV lowers the barrier to entry, making the application process more accessible.

Key Considerations for Candidates:

• Age Requirement: Please note that candidates must be aged 18 or over due to the responsibilities involved in authorising age-related sales.
• Contract Type & Hours: This is a part-time, temporary contract for 3 months, offering 15 hours per week with the potential for regular overtime. This is an important factor to consider when evaluating this role against your career goals and financial needs.
• Working Pattern Flexibility: The role requires a varied shift pattern, including early mornings, afternoons, late evenings, and weekends. While these will be discussed at interview, candidates should be prepared for this level of flexibility to manage store operations effectively.
• Hands-On Responsibilities: While leadership is a key component, the role also involves a range of practical tasks, such as re-stocking shelves and cleaning. Candidates should be comfortable with a hands-on approach to store management.
• Application Process: The application involves completing two online assessments, which should take approximately 20 minutes.

In conclusion, the Customer Team Leader position at Co-op offers a rewarding opportunity for individuals eager to develop their leadership potential within a values-driven organization. The comprehensive training, attractive benefits, and focus on community engagement make this a role worth serious consideration for those looking to make a positive impact and advance their careers.