Customer Team Leader reference: 1058421

This review provides an overview of the Customer Team Leader position at Co-op, located at 51-57 Longridge Avenue, Saltdean, Brighton, BN2 8LG. We aim to highlight the advantages and key considerations for potential candidates looking to advance their careers in a supportive and community-focused environment.

The Opportunity: Customer Team Leader

The Co-op is seeking dedicated individuals to join their team as Customer Team Leaders. This permanent, part-time role (20 hours per week with regular overtime opportunities) offers a competitive hourly rate of £13.99. The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends, which will be discussed further during the interview process.

A significant advantage of this role is the provision of full, paid training, ensuring you are well-equipped to succeed. The application process is also streamlined, allowing for mobile device applications without the need for a CV.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the responsibility of authorising age-related sales.
• Shift Flexibility: The varied shift patterns require a degree of flexibility to accommodate store opening and closing times, as well as weekend coverage.

Career Growth and Development

Co-op is committed to supporting your career progression. As a Customer Team Leader, you will not only deliver exceptional customer service but also play a crucial role in leading and developing the store team. This includes:

• Team Leadership: Coaching and supervising Customer Team Members.
• Store Operations: Deputising for the Store Manager, ensuring the store is safe, legal, and fully operational, and performing a range of tasks from restocking to maintaining cleanliness.
• Skill Development: Gaining experience in stock management, customer engagement, and implementing new products and services.
• Community Involvement: Contributing to the local Co-op community plan.

The job description emphasizes that this role is ideal for individuals who:

• Demonstrate a genuine care for customer and member needs.
• Can effectively balance leadership responsibilities with hands-on operational tasks.
• Possess strong people skills to build positive relationships.
• Exhibit excellent organizational and problem-solving abilities.
• Have a strong desire to learn and develop leadership skills.

Why Choose Co-op?

Joining Co-op means becoming part of an organization with a long-standing commitment to fairness and community. The benefits package is designed to support your overall well-being and career journey:

• Generous Holiday: 36 days of holiday (pro-rata for part-time colleagues).
• Pension Scheme: Up to 10% employer contribution.
• Healthcare: Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more.
• Employee Discounts: A substantial 30% discount on all Co-op products in-store, plus 10% on other brands.
• Financial Well-being: Access to Wagestream, a money management app allowing early access to earned pay.
• Well-being Support: A 24/7 employee assistance service and market-leading policies for life events.
• Work-Life Balance: Rotas are shared three weeks in advance and accessible via mobile.
• Sustainable Commuting: A Cycle-to-work scheme is available.

Commitment to Diversity and Inclusion

Co-op is dedicated to building diverse teams and fostering an inclusive workplace where everyone can thrive. They welcome applications from all backgrounds and are committed to making reasonable adjustments to the recruitment process for candidates with disabilities. They are part of the Disability Confident scheme, guaranteeing an interview to disabled candidates who meet the minimum criteria.

This is a fantastic opportunity for individuals looking to step into a leadership role, develop their skills, and contribute to a company with strong ethical values and a commitment to its people and communities. The comprehensive training and benefits package, coupled with the supportive environment, make this a compelling career move.