Customer Team Leader reference: 1058413

Opportunity: Customer Team Leader at Co-op (Luton)

For individuals looking to step into a leadership role within a values-driven organisation, the Customer Team Leader position at Co-op in Luton presents a compelling opportunity. This role is more than just a standard retail position; it's a chance to contribute to a community-focused business while developing your leadership and customer service skills.

Key Advantages for Aspiring Leaders:

• Career Development: Co-op offers dedicated support and comprehensive, paid training to help you grow your career. This role is an excellent stepping stone for those aiming for management positions, providing hands-on experience in supervising and coaching team members.
• Leadership Experience: As a Customer Team Leader, you'll deputise for the Store Manager, taking ownership of store operations and leading the team. This is invaluable experience for anyone looking to enhance their leadership capabilities.
• Exceptional Benefits Package: Beyond the competitive hourly pay of £13.99, Co-op provides a generous array of benefits. These include a substantial 36 days of holiday (pro rata), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family.
• Employee Wellbeing: Co-op demonstrates a strong commitment to employee wellbeing, offering support for physical, mental, and financial health. They also provide market-leading policies for life events, showcasing a truly supportive employer.
• Employee Discounts: Enjoy a significant 30% discount on all Co-op products in-store, plus additional discounts on other brands, offering tangible savings.
• Flexible Working & Work-Life Balance: While the role requires flexibility across varied shifts, including weekends and early/late hours, rotas are shared three weeks in advance and are accessible via mobile. This provides a degree of predictability for planning.
• Values-Driven Environment: Joining Co-op means becoming part of an organisation with a rich history (over 175 years) focused on fairness and community. This ethical foundation can be a significant draw for candidates seeking purposeful employment.
• Modern Application Process: The ability to apply using a mobile device without a CV streamlines the initial application, making it accessible to a wider range of candidates.

Key Considerations for Candidates:

• Age Requirement: Candidates must be aged 18 or over due to the need to authorise age-related sales.
• Shift Flexibility: The role involves varied shifts, including early mornings, afternoons, late evenings, and weekends. Candidates should assess their ability to accommodate this flexible working pattern.
• Hands-On Role: While a leadership role, expect to be actively involved in daily store operations, including customer service, re-stocking shelves, and maintaining store cleanliness.
• Leadership Style: The role requires a balance of leading the team and being a supportive member on the shop floor. Candidates should possess strong people skills and the ability to motivate and guide others.
• Problem-Solving: You'll be expected to handle challenging situations and contribute to problem-solving, requiring a proactive and resourceful approach.
• Commitment to Learning: A genuine desire to learn, grow, and develop leadership skills is crucial for success in this role.

Career Path Guidance:

This Customer Team Leader position is an excellent launchpad for a career in retail management. The comprehensive training, hands-on leadership experience, and exposure to various store operations will equip you with the skills necessary to progress within Co-op or other retail environments. Candidates who demonstrate strong customer focus, effective team leadership, and a commitment to the Co-op's values will be well-positioned for future advancement.