Christmas - Customer Assistant - Cafe - London Colney reference: 6253339275

## Discover Your Next Career Move as a Customer Assistant at M&S Café! Are you passionate about food and drink and thrive on creating exceptional customer experiences? Marks & Spencer is seeking enthusiastic individuals to join their dynamic café team as Customer Assistants. This role offers a fantastic opportunity to be at the forefront of customer service, acting as a brand ambassador and contributing to a positive and engaging café environment.

This role is ideal for individuals seeking a role with a focus on customer interaction and product knowledge. The listed hours provide a structured weekly schedule, with the potential for increased hours during peak periods, offering flexibility for those who can adapt to changing operational needs. Specifically, candidates should note the requirement for full-time availability during the weeks commencing 14th and 21st December, a key period for the retail season.

### Advantages for Your Career Path: * Become a Food & Drink Expert: Immerse yourself in the world of M&S's delightful food and drink offerings. You'll develop a deep understanding of current trends, enabling you to confidently recommend and promote our café menu to customers. * Develop Remarkable Service Skills: This position is all about making customers feel valued. You'll hone your customer service abilities, learning to anticipate needs, offer personalised recommendations, and deliver service that leaves a lasting positive impression. * Embrace Digital Innovation: In today's retail landscape, digital confidence is key. You'll gain hands-on experience using digital tools such as digital menus and in-store devices, enhancing the customer journey and ensuring their needs are met efficiently. * Foster Teamwork and Inclusivity: This role emphasizes the importance of a strong team spirit. You'll be encouraged to create an inclusive atmosphere, supporting colleagues and customers alike, fostering a sense of belonging. * Gain Retail Versatility: The opportunity to work across various areas of the store means you'll develop a broad understanding of retail operations and adaptability, skills that are transferable across many roles. * Contribute to a Leading Retailer: Joining M&S means being part of an organisation at the forefront of revolutionising the retail industry. You'll contribute to a company committed to a greener, speedier, and more inspiring digital future. ### Key Considerations for Your Application: * Scheduled Hours: The primary working hours are **Sunday 10:30-14:30, Monday 11:00-15:00, and Saturday 09:00-13:00**. * Peak Season Availability: Be prepared to work up to full-time hours during the weeks commencing **14th and 21st December**. This is a critical requirement due to operational demands. * Customer-Centric Approach: A strong commitment to putting customers first is paramount. You'll be expected to actively engage with customers, understand their needs, and go the extra mile to ensure their satisfaction. * Efficiency and Standards: Maintaining high standards of food safety and hygiene while ensuring efficient service is essential. This role requires a proactive and hands-on approach. * Adaptability and Digital Proficiency: The ability to adapt to changing demands and a good level of digital capability are crucial for utilising in-store technology and communication tools. * Proactive Learning: The role encourages continuous learning and improvement. Being open to feedback and proactively seeking it will be beneficial for your development.

This Customer Assistant role at M&S Café is more than just a job; it's an opportunity to grow, learn, and make a tangible impact. If you are a motivated individual with a passion for service and food, and you're ready to embrace a dynamic retail environment, we encourage you to apply!