Customer Team Leader reference: 1058559

Job Review: Customer Team Leader - Co-op (Huddersfield)

This Customer Team Leader position at Co-op in Slaithwaite, Huddersfield, presents a compelling opportunity for individuals looking to step into a leadership role within a community-focused organisation. With a focus on customer service, team development, and operational excellence, this role is ideal for those seeking to grow their career in a supportive and values-driven environment.

Advantages for Potential Candidates:

• Career Development: Co-op offers dedicated support for career growth and progression, making this an excellent stepping stone for aspiring leaders. You'll receive full, paid training to equip you with the skills needed to succeed.
• Comprehensive Benefits Package: Beyond a competitive hourly rate of £13.99, successful candidates will enjoy a robust benefits package. This includes a generous 36 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for yourself and your family. A significant 30% discount on Co-op products is another attractive perk.
• Meaningful Work: Working for Co-op means being part of an organisation with a long-standing commitment to fairness and community. You'll contribute to a store that prioritises customer needs and actively engages with its local community.
• Work-Life Balance & Flexibility: While this is a part-time role (20 hours per week) with regular overtime opportunities, the varied shift patterns, including early mornings, afternoons, late evenings, and weekends, can offer flexibility. Rotas are shared three weeks in advance and accessible via mobile, allowing for better planning.
• Supportive Workplace Culture: Co-op champions wellbeing, offering support for physical, mental, and financial health, alongside market-leading policies for life events. The emphasis on building diverse and inclusive teams means your contributions will be valued.
• Modern Application Process: The ability to apply using a mobile device without the need for a CV streamlines the initial application, making it more accessible.

Key Considerations for Candidates:

• Leadership Responsibilities: As a Customer Team Leader, you will be responsible for coaching and supervising Customer Team Members and deputising for the Store Manager. This requires strong people skills, the ability to motivate a team, and confidence in handling challenging situations.
• Operational Demands: The role involves a wide range of tasks beyond customer service, including restocking shelves, cleaning, managing diligence checks, and ensuring stock accuracy. You should be comfortable with hands-on store operations.
• Shift Flexibility: The working pattern is varied and includes unsociable hours (early mornings, late evenings, and weekends). Candidates must be prepared to work a range of shifts, with specifics to be discussed at the interview.
• Age Requirement: Applicants must be 18 years or over due to the need to authorise age-related sales.
• Application Assessments: The application process includes two online assessments, which are estimated to take around 20 minutes to complete.
• Commitment to Community: A genuine desire to build relationships and get involved in the local community is an important aspect of this role.

This Customer Team Leader position is an excellent opportunity for individuals who are passionate about customer service, enjoy developing others, and thrive in a dynamic retail environment. The combination of leadership responsibilities, excellent benefits, and a strong company ethos makes this a role worth serious consideration for your career path.