Customer Team Leader reference: 1058540

## Opportunity Review: Customer Team Leader at Co-op

For ambitious individuals looking to step into a leadership role within a community-focused organisation, the Customer Team Leader position at Co-op presents a compelling opportunity. This role offers a blend of hands-on customer service and developing leadership skills, making it an excellent stepping stone for career growth. Let's delve into what makes this role stand out and what potential candidates should consider.

Advantages for Potential Candidates:

• Career Development & Training: Co-op is committed to supporting your growth. You'll receive full, paid training and dedicated support designed to help you advance your career. This is a significant advantage for those looking to develop leadership capabilities.
• Exceptional Benefits Package: The benefits offered are truly impressive. With 36 days of holiday (pro-rata for part-time), a pension scheme with up to a 10% Co-op contribution, access to virtual healthcare services for your family, and a generous 30% discount on Co-op products, this role prioritises employee wellbeing and financial benefits.
• Meaningful Work & Community Focus: Co-op has a long-standing commitment to fairness and community. As a Customer Team Leader, you'll contribute to a friendly team dedicated to customer service and become involved in local community initiatives, offering a sense of purpose beyond daily tasks.
• Leadership Experience: This role provides direct experience in coaching and supervising Customer Team Members and deputising for the Store Manager. You'll gain valuable experience in managing store operations, handling challenging situations, and leading change, all crucial for developing leadership skills.
• Flexible Application Process: The ability to apply using a mobile device without needing a CV streamlines the initial application, making it accessible and convenient.
• Supportive Environment: Co-op emphasizes a culture of care, providing support for physical, mental, and financial wellbeing. Market-leading policies for life events demonstrate a commitment to supporting colleagues through personal challenges.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 years of age or over due to the responsibilities of authorising age-related sales.
• Varied Working Pattern: The role involves varied shifts, including early mornings, afternoons, late evenings, and weekends. While a part-time contract of 25 hours per week is offered with regular overtime, flexibility is key. Candidates should be prepared to discuss their availability and preferences during the interview process.
• Hands-On Responsibilities: While you'll be leading and developing your team, you'll also be expected to contribute directly to store operations. This includes customer service, re-stocking shelves, and maintaining cleanliness. A willingness to "roll up your sleeves" is essential.
• Leadership Style: The ideal candidate will possess a balance of leading and supporting their team, alongside strong problem-solving and organisational skills. The ability to build positive relationships with both customers and colleagues is paramount.
• Application Assessments: Be prepared to complete two online assessments, estimated to take around 20 minutes. This is a standard part of the Co-op recruitment process.

In Summary:

The Customer Team Leader position at Co-op offers a fantastic platform for individuals looking to develop their leadership skills in a supportive, values-driven organisation. The comprehensive benefits, commitment to employee wellbeing, and opportunities for career progression make this a highly attractive role. Candidates who are passionate about customer service, enjoy working as part of a team, and are seeking a role with genuine impact should strongly consider this opportunity.