Customer Team Leader reference: 1058665

This review focuses on the Customer Team Leader opportunity at Co-op, providing an in-depth look for potential candidates considering this role as a stepping stone in their career. We'll highlight the advantages and key considerations to help you assess if this position aligns with your professional aspirations.

Customer Team Leader: A Pathway to Leadership and Community Impact

The Customer Team Leader role at Co-op, based in Milton Keynes, presents an exciting opportunity for individuals looking to develop their leadership skills within a well-established and community-focused organisation. This is a part-time, permanent position offering 12 hours per week with the potential for regular overtime, providing a solid foundation for a growing career.

Key Advantages for Aspiring Leaders:

• Structured Career Development: Co-op is committed to your growth, offering dedicated support and full, paid training from day one. This means you'll gain the necessary skills and confidence to excel in your role and beyond.
• Leadership Experience: As a Customer Team Leader, you'll be instrumental in coaching and supervising Customer Team Members and deputising for the Store Manager. This hands-on experience in team management is invaluable for anyone aiming for future leadership positions.
• Comprehensive Benefits Package: Co-op values its colleagues and offers a compelling benefits package. This includes a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contribution, and access to virtual healthcare services for you and your family.
• Employee Well-being Focus: Beyond traditional benefits, Co-op demonstrates a strong commitment to your overall well-being. You'll have access to resources supporting your physical, mental, and financial health, alongside market-leading policies for life events.
• Employee Discount: Enjoy a significant 30% discount on all Co-op products in-store, a perk that adds tangible value to your compensation.
• Community Engagement: This role offers a chance to connect with and contribute to your local community, aligning with Co-op's core values of making things fairer for its members and communities.
• Flexible Application Process: The ability to apply using a mobile device without needing a CV streamlines the initial application, making it more accessible.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the responsibilities associated with authorising age-related sales.
• Varied Working Pattern: The role requires flexibility with shifts including afternoons, late evenings (store closing), and weekends. These will be discussed in detail during the interview process, so ensure this aligns with your availability and preferences.
• Instore Bakery Focus: A significant part of this role involves working within the instore bakery, so an interest or aptitude for this specific area would be beneficial.
• Hands-on Approach: The description highlights the need to balance leadership with practical tasks such as restocking shelves and cleaning. A willingness to roll up your sleeves and contribute directly on the shop floor is essential.
• Problem-Solving and Adaptability: You'll be expected to handle challenging situations and manage diligence checks and stock accuracy. Strong organisational and problem-solving skills will be key to success.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which will take approximately 20 minutes.

The Customer Team Leader position at Co-op is more than just a job; it's an opportunity to join an organisation that prioritises its people and its communities. If you possess a genuine care for customers, a desire to develop leadership skills, and an adaptable approach to work, this role could be an excellent launchpad for your career journey.