Customer Team Leader reference: 1061359

Customer Team Leader Opportunity at Co-op: A Review for Aspiring Leaders

This Customer Team Leader position at Co-op in Wellingborough presents an exciting opportunity for individuals looking to step into a leadership role within a community-focused organization. With a competitive hourly rate of £13.99 and regular overtime, this part-time, permanent role offers a stable foundation for career growth. The varied shift patterns, including early mornings, late evenings, and weekends, provide flexibility for those who thrive in dynamic environments.

Advantages for Potential Candidates:

• Career Development: Co-op emphasizes dedicated support for career growth, making this an excellent entry point for aspiring leaders. The role involves coaching and supervising team members, providing invaluable hands-on leadership experience.
• Comprehensive Benefits Package: Beyond the hourly wage, successful candidates will enjoy a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, and exclusive colleague discounts of 30% on Co-op products.
• Wellbeing Support: Co-op demonstrates a strong commitment to employee wellbeing, offering virtual healthcare services for the entire family, a 24/7 employee assistance service, and market-leading policies for life events. Access to "Stream" for early access to earned wages is also a notable financial wellbeing benefit.
• Paid Training: You'll receive full, paid training, ensuring you are well-equipped to excel in your role and handle all aspects of store operations and customer service.
• Community Focus: If you are passionate about making a positive impact, Co-op's commitment to its members and communities aligns perfectly with this role, encouraging involvement in local initiatives.
• Modern Application Process: The ability to apply via a mobile device without a CV streamlines the initial application process.

Key Considerations for Candidates:

• Leadership Responsibilities: This role requires you to deputize for the Store Manager, meaning you'll be responsible for store operations, team supervision, and handling challenging situations. Strong organizational and problem-solving skills are essential.
• Flexibility: The varied shift pattern is a key aspect of this role. Candidates should be comfortable and adaptable to working a range of hours, including early mornings, late evenings, and weekends.
• Customer-Centric Approach: A genuine care for customers and members is paramount. You'll be expected to deliver friendly, welcoming, and helpful service consistently.
• Team Collaboration: While you will lead, the ability to support and work collaboratively with your team members is crucial for fostering an inclusive and effective working environment.
• Age Requirement: Candidates must be 18 years or older due to the need to authorize age-related sales.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which should take approximately 20 minutes.

This Customer Team Leader position is ideal for individuals who are eager to develop their leadership capabilities, enjoy working with people, and are committed to providing exceptional customer service. Co-op offers a supportive environment where your wellbeing is prioritized, and your contribution to the community is valued. If you're looking for a role that combines responsibility, community engagement, and excellent benefits, this could be the perfect next step in your career journey.