Customer Team Leader reference: 1058728

## Customer Team Leader - An Opportunity to Lead and Grow at Co-op This role offers a compelling opportunity for individuals looking to step into a leadership position within a values-driven organisation. As a Customer Team Leader at Co-op, you'll play a vital part in the day-to-day success of the store, contributing to a supportive and customer-focused environment.

Key Advantages for Aspiring Leaders:

• Leadership Development: This position is an excellent stepping stone for those aiming to enhance their leadership skills. You'll have the chance to coach and supervise team members, deputise for the Store Manager, and take ownership of store operations, providing invaluable experience for career progression.
• Comprehensive Training: Co-op is committed to your growth. You'll receive full, paid training from the outset, ensuring you have the knowledge and confidence to excel in your role.
• Employee Well-being and Benefits: The Co-op truly invests in its people. Beyond the competitive hourly rate of £13.99, you can expect substantial benefits, including a generous 36 days of holiday (pro-rata), a pension scheme with a significant employer contribution (up to 10%), access to virtual healthcare services for you and your family, and an impressive 30% discount on all Co-op products. Furthermore, Co-op champions employee well-being with market-leading policies designed to support through various life events.
• Flexible Working: While the role requires flexibility with varied shifts including early mornings, afternoons, late evenings, and weekends, this also presents an opportunity to manage your work-life balance effectively. Regular overtime is also available.
• Values-Driven Environment: For over 175 years, Co-op has been dedicated to fairness, community, and its members. Joining this organisation means becoming part of a team that actively contributes to local communities and prioritises ethical practices.
• Modern Application Process: The streamlined application process allows you to apply directly from your mobile device, with no CV required, making it accessible and efficient.

Key Considerations for Candidates:

• Leadership Responsibilities: This role involves guiding and supporting a team, managing store operations, and deputising for the Store Manager. Candidates should be comfortable taking initiative and making decisions.
• Customer Focus: A genuine care for customer needs is paramount. You'll be expected to deliver friendly, welcoming, and helpful service, often navigating challenging situations with empathy and professionalism.
• Flexibility in Hours: The working pattern requires adaptability. Candidates should be prepared to work a variety of shifts, including early mornings, late evenings, and weekends, with rotas shared in advance for planning.
• Age Requirement: Due to the authorisation of age-related sales, candidates must be 18 years of age or older.
• Commitment to Continuous Improvement: The role involves staying up-to-date with new products and services, and actively contributing to implementing change. A proactive and adaptable mindset will be beneficial.

In summary, the Customer Team Leader position at Co-op is an excellent opportunity for individuals seeking to develop their leadership capabilities within a supportive, ethical, and benefit-rich environment. If you are a proactive, customer-centric individual with a desire to grow your career, this role offers a rewarding path forward.