Customer Team Leader reference: 1061808

Customer Team Leader Opportunity: Lead, Serve, and Grow with Co-op

This Customer Team Leader role at Co-op presents an exciting opportunity for individuals looking to step into a leadership position within a respected and community-focused organization. If you're passionate about delivering exceptional customer service, supporting your team, and contributing to a thriving local store, this could be the perfect next step in your career.

Advantages for Aspiring Leaders:

• Career Development: Co-op is committed to your growth. You'll receive dedicated support and full, paid training designed to help you develop your leadership capabilities and advance your career. This role is an excellent stepping stone for those aiming for store management or further responsibilities.
• Empowering Leadership Role: As a Customer Team Leader, you'll have the chance to coach and supervise Customer Team Members, deputise for the Store Manager, and take ownership of store operations. This is a hands-on leadership position where you'll make a real impact.
• Comprehensive Benefits Package: Co-op offers a highly competitive benefits package, including:
  • Generous Holiday Entitlement: 36 days of holiday per year (pro-rata for part-time colleagues).
  • Excellent Pension Scheme: Up to 10% Co-op contribution.
  • Health and Wellbeing Support: Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more. A 24/7 employee assistance service is also available.
  • Colleague Discount: A substantial 30% discount on all Co-op products in-store.
  • Financial Wellbeing: Access to 'Stream', a money management app that allows you to draw a percentage of your earned pay before payday.
• Community Impact: Co-op's long-standing commitment to its members and communities means you'll be part of an organization that prioritizes fairness and local involvement. You'll have the opportunity to build relationships and support community initiatives.
• Flexible Working Patterns: While the role involves a mix of shifts, including early mornings, afternoons, evenings, and weekends, the specifics are discussed at interview, offering a degree of flexibility to suit your life. Rotas are shared three weeks in advance and are accessible via your mobile device.
• Inclusive Workplace: Co-op actively builds diverse and inclusive teams and welcomes applications from all individuals. They are committed to creating a workplace where everyone feels they belong and are proud to be part of the Disability Confident scheme.

Key Considerations for Candidates:

• Leadership Potential: This role is ideal for individuals with a natural inclination towards leadership, a desire to develop others, and the ability to balance supporting a team with hands-on operational tasks.
• Customer Focus: A genuine care for customer needs and a commitment to delivering friendly, helpful, and thoughtful service are paramount.
• Adaptability and Resilience: The role involves managing various store tasks, from restocking to handling spillages, and may include periods of independent working. Candidates should be confident in their ability to work autonomously and handle different situations effectively. Safety technology and guidelines will be provided for lone working.
• Age Requirement: Applicants must be aged 18 or over due to the authorization of age-related sales.
• Shift Flexibility: Be prepared for a rotating shift pattern that includes early mornings, afternoons, evenings, and weekends. This is a key aspect of the role and will be discussed further during the interview process.
• Application Process: The application involves completing two online assessments, which typically take around 20 minutes. No CV is required for initial application, making it accessible via mobile devices.

The Customer Team Leader position at Co-op offers a compelling blend of leadership responsibility, comprehensive benefits, and the satisfaction of contributing to a values-driven organization. If you're looking for a role where you can lead, develop, and make a positive impact, this opportunity is certainly worth exploring.