Customer Team Leader reference: 1058799

This review provides an overview of the Customer Team Leader opportunity at Co-op, highlighting key aspects for potential candidates to consider as they navigate their career paths.

The role of Customer Team Leader at Co-op presents a compelling opportunity for individuals looking to step into a leadership position with a strong focus on customer service and team development. Based in Isleham, this part-time permanent role offers 16 hours per week with the flexibility of regular overtime, catering to varied shifts including early mornings, afternoons, late evenings, and weekends. This adaptability in working patterns is ideal for those seeking a role that can complement other commitments or provide a stable income with potential for additional hours.

Advantages for Candidates:

• Career Development & Training: Co-op is committed to your growth, offering full, paid training and dedicated support for your personal development. This is a significant advantage for those looking to gain leadership experience and build their skills in a supportive environment.
• Exceptional Benefits Package: Beyond the hourly rate of £13.99, candidates will benefit from a generous 36 days of holiday (pro-rata), a competitive pension scheme with up to 10% employer contributions, and access to vital services like virtual healthcare for the entire family. The 30% discount on Co-op products is also a considerable perk.
• Meaningful Work & Community Impact: Co-op's long-standing commitment to fairness and community values means you'll be part of an organisation that genuinely cares. You'll have the opportunity to build relationships within your local community and contribute to Co-op's community plan.
• Supportive Wellbeing Initiatives: The company prioritizes employee wellbeing, offering comprehensive support for physical, mental, and financial health, including market-leading policies for life events and a 24/7 employee assistance service. The Wagestream app offers early access to earned pay, providing financial flexibility.
• Inclusive Workplace: Co-op actively fosters an inclusive environment and welcomes applications from all backgrounds. They are part of the Disability Confident scheme, ensuring a fair and accessible recruitment process.

Key Considerations for Candidates:

• Leadership Responsibilities: This role requires you to coach and supervise Customer Team Members and deputise for the Store Manager. If you have a passion for developing others and are comfortable taking on responsibility, this is a great stepping stone.
• Customer Focus & Problem-Solving: A genuine care for customer needs is paramount. You'll be expected to deliver friendly and thoughtful service, often handling challenging situations. Strong organisational and problem-solving skills will be essential for success.
• Flexibility and Adaptability: The varied shift patterns, including early mornings, late evenings, and weekends, require a degree of flexibility. It's important to consider if this pattern aligns with your lifestyle and career aspirations.
• Age Requirement: As the role involves authorising age-related sales, candidates must be aged 18 or over.
• Application Process: The application process is designed for mobile use and does not require a CV. It includes two online assessments that should take around 20 minutes to complete.

In summary, the Customer Team Leader role at Co-op offers a rewarding opportunity for individuals eager to develop leadership skills, contribute to their community, and enjoy a comprehensive benefits package. It's an excellent position for those who are customer-centric, enjoy working with people, and are seeking a role within a company that values its employees and their wellbeing.