Customer Team Leader reference: 1055236

Customer Team Leader Opportunity at Co-op: A Deep Dive for Aspiring Leaders

The Co-op is seeking motivated individuals to join their team as Customer Team Leaders in St Leonards. This permanent, part-time role offers a competitive hourly rate of £13.99 for 24 hours per week, with the potential for regular overtime, making it an attractive option for those seeking a stable and engaging position.

This is more than just a job; it's an opportunity to step into a leadership role within a community-focused organization that values its people. The Co-op has a rich history of prioritizing fairness and supporting its colleagues, and this role exemplifies that commitment.

Advantages for Aspiring Candidates:

• Leadership Development: This role is an excellent springboard for those looking to hone their leadership skills. You'll be responsible for coaching and supervising Customer Team Members, deputizing for the Store Manager, and driving positive change within the store.
• Comprehensive Training: Full, paid training is provided, ensuring you have the knowledge and skills necessary to succeed. This is a fantastic advantage for candidates who may be newer to leadership roles or the retail sector.
• Exceptional Benefits Package: Co-op offers a compelling benefits package designed to support your wellbeing. This includes a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contribution, access to virtual healthcare services for you and your family, and a significant 30% discount on all Co-op products.
• Career Growth and Support: The Co-op emphasizes dedicated support for personal development and career progression. You'll have access to resources that help you grow, and the company's commitment to employee wellbeing extends to policies that support significant life events.
• Flexible Working Patterns: While shifts are varied, including early mornings, afternoons, late evenings (until 11 pm), and weekends, this offers flexibility for individuals who can adapt their schedules. The specifics will be discussed at the interview, allowing for open communication.
• Modern Application Process: The ability to apply using a mobile device without needing a CV streamlines the initial application, making it accessible and convenient.
• Community Impact: The Co-op's strong community ethos means you'll be part of an organization that actively contributes to its local areas. You'll have the opportunity to get involved in community initiatives.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 years or older due to the responsibility of authorizing age-related sales.
• Shift Flexibility: The varied shift patterns require a degree of flexibility. Candidates should be comfortable with early mornings, late evenings, and weekend work.
• Hands-On Role: While leadership is a key component, this role also involves practical, hands-on tasks such as restocking shelves and maintaining store cleanliness. A willingness to roll up your sleeves is essential.
• Problem-Solving and Adaptability: The ability to handle challenging situations, manage diligence checks, and ensure stock accuracy points to a need for strong organizational and problem-solving skills, as well as the ability to adapt to dynamic store environments.
• Interpersonal Skills: Building positive relationships with customers and colleagues is paramount. Excellent people skills and a genuine care for customer needs are crucial for success.
• Commitment to Learning: A desire to learn, grow, and develop leadership skills is actively sought, indicating that the Co-op values continuous improvement in its team members.

This Customer Team Leader position at the Co-op is an excellent opportunity for individuals who are passionate about customer service, eager to develop their leadership capabilities, and want to work for an organization that truly invests in its people and communities. If you are a proactive, customer-centric individual with a desire to make a positive impact, this role could be a significant step forward in your career.