Customer Service Advisor reference: 0000081263

Barclays Customer Service Advisor: Your Path to a Rewarding Career

Are you a compassionate and dedicated individual with a passion for helping others? Barclays is seeking Customer Service Advisors to join their dynamic team, offering a fantastic opportunity to make a tangible difference in the daily lives of their retail banking customers.

This role is ideal for those with a background in customer service, retail, hospitality, or any field where you've excelled at supporting individuals. You'll be the welcoming face and primary point of contact for customers, providing invaluable guidance and support through face-to-face interactions at local branches or hubs.

Why Choose This Opportunity?

Barclays isn't just offering a job; they're offering a career. This position comes with significant advantages for your professional growth and personal well-being:

• Meaningful Impact: Directly contribute to customer satisfaction and build strong relationships by resolving queries and personalising every interaction.
• Career Progression: Barclays emphasizes career development, providing full training and ongoing support to help you succeed and grow within the organization.
• Competitive Compensation & Benefits: Start with a competitive salary of £26,500, complemented by a comprehensive core benefits package including:
  • Pension Plan
  • Private Medical Insurance
  • Life Insurance
  • Income Protection
• Collaborative Environment: Work as part of a supportive Customer Care team where collaboration is key.
• Skill Development: Enhance your ability to personalize customer interactions across multiple communication channels and contribute to the evolution of digital banking capabilities.

Key Considerations for Aspiring Candidates:

To thrive in this role and chart your career path at Barclays, consider the following aspects:

• Customer-Centricity: A genuine desire to assist customers, coupled with strong empathy and excellent communication skills, is paramount.
• Adaptability: You'll be expected to work 5 days a week, which will include some weekend shifts, requiring flexibility.
• Teamwork and Collaboration: The ability to work effectively with your immediate team and collaborate with internal stakeholders across sales, operations, and risk management is crucial for success.
• Commitment to Excellence: A dedication to providing exceptional service, resolving issues efficiently, and adhering to all regulatory requirements and internal policies is expected.
• Proactive Approach: The role involves identifying opportunities to enhance digital capabilities and supporting business operations as needed.
• Embrace Barclays Values: Candidates are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.

This Customer Service Advisor position at Barclays presents a compelling opportunity for individuals looking to build a long-term career in a reputable financial institution, where their dedication to customer service is valued and supported.