Customer Team Leader reference: 1058985

This review provides an in-depth look at the Customer Team Leader opportunity at Co-op, designed to help prospective candidates understand the role and its potential for career growth.

The Customer Team Leader position offers a compelling blend of leadership, customer service, and operational responsibilities within a values-driven organization. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and are eager to develop their leadership skills in a supportive environment.

Key Advantages for Candidates:

• Career Development and Training: Co-op places a strong emphasis on employee growth. You will receive full, paid training, along with dedicated support to advance your career. This is an excellent opportunity for those looking to step into a leadership role and build a foundation for future management positions.
• Attractive Benefits Package: The remuneration is competitive, with a pay rate of £15.24 per hour, including a London allowance. Beyond the hourly wage, Co-op offers a generous benefits package that includes:
  • A substantial 36 days of holiday (pro-rata for part-time colleagues).
  • A pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for yourself and your family, encompassing GP appointments, eye care, mental health support, and wellness consultations.
  • A significant 30% discount on all Co-op products in-store, plus discounts on other brands.
  • Access to Wagestream, a money management app for early access to earned pay.
  • A 24/7 employee assistance service.
  • Cycle-to-work scheme.
• Meaningful Work and Community Focus: Co-op is committed to making things fairer for its members and communities. As a Customer Team Leader, you will contribute to this mission by building relationships and engaging with the local community, aligning your work with a greater purpose.
• Work-Life Balance Considerations: While the role requires flexibility with shifts, including evenings and weekends (to be discussed at interview), Co-op aims to provide advance rotas, shared three weeks in advance and accessible via mobile. The part-time contract of 24 hours per week plus regular overtime also offers a degree of predictability.
• Inclusive Culture: Co-op is dedicated to building diverse teams and fostering an inclusive workplace where everyone can thrive. They actively welcome applications from all backgrounds and offer support for candidates with disabilities through the Disability Confident scheme.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 years or over due to the responsibilities involved in authorising age-related sales.
• Shift Flexibility: The working pattern is from 2pm to 11pm, including weekends. While specific scheduling will be discussed at the interview, candidates should be prepared for these hours.
• Leadership and Hands-On Approach: This role requires a balance between leading and coaching team members and being actively involved in daily store operations, such as restocking shelves and managing spillages. Candidates should be comfortable with both aspects of the job.
• Application Process: The application process is designed to be accessible, allowing mobile device use and no CV is needed. However, it does involve completing two online assessments that take approximately 20 minutes.
• Pace and Adaptability: The role involves managing diligence checks, stock accuracy, implementing new products and services, and handling challenging situations. A proactive and adaptable approach is crucial for success.

The Customer Team Leader role at Co-op presents a valuable opportunity for individuals seeking a leadership position within a reputable and ethical organization. With strong benefits, a commitment to employee development, and a focus on community, this role is well-suited for those ready to take on leadership responsibilities while contributing to a positive work environment and customer experience.