Customer Team Leader reference: 1059018

This review offers insights into the Customer Team Leader position at Co-op, highlighting its advantages and key considerations for prospective candidates. It aims to guide individuals in evaluating this opportunity as part of their career development.

Unlocking Your Leadership Potential at Co-op: A Customer Team Leader Opportunity

The Customer Team Leader role at Co-op presents a compelling opportunity for individuals looking to step into a leadership position with a strong focus on customer service and team development. This role is ideal for those who are passionate about creating positive customer experiences and are eager to grow within a supportive and values-driven organization.

Key Advantages for Candidates:

• Career Growth and Development: Co-op is committed to your professional journey. You'll receive full, paid training and dedicated support designed to help you advance your career. This role is a fantastic stepping stone for aspiring leaders.
• Exceptional Benefits Package: Beyond competitive pay (£13.99 per hour), Co-op offers an impressive array of benefits. These include a generous 36 days of holiday (pro-rata), a pension scheme with a substantial up to 10% employer contribution, and access to virtual healthcare services for you and your family, covering GP appointments, mental health support, and more.
• Employee Discounts: Enjoy a significant 30% discount on all Co-op products in-store, along with 10% discounts on other brands. This is a tangible benefit that adds significant value to your compensation.
• Work-Life Balance Support: While the role involves varied shifts, including early mornings, afternoons, evenings, and weekends, Co-op emphasizes transparency with rotas shared three weeks in advance and accessible via mobile. The contract offers 15 hours per week with regular overtime opportunities, allowing for flexibility.
• Wellbeing Focus: Co-op is dedicated to the holistic wellbeing of its colleagues. You'll find support for your physical, mental, and financial health, alongside leading policies designed to assist with significant life events.
• Meaningful Work and Community Impact: As part of Co-op, you contribute to a business with a 175-year history of fairness and community focus. You'll be involved in local initiatives and building relationships within your community.

Key Considerations for Your Career Path:

• Leadership and Teamwork Balance: The role requires a dual capability: leading and supervising Customer Team Members while also being hands-on with store operations, from restocking shelves to managing spillages. Candidates should be comfortable transitioning between these responsibilities.
• Shift Flexibility: The varied shift pattern, including early starts and late finishes, requires adaptability. This is an important factor to consider when assessing alignment with your personal schedule and lifestyle.
• Age Requirement: Applicants must be aged 18 or over due to the responsibility of authorizing age-related sales.
• Application Process: The application is designed to be mobile-friendly and does not require a CV. It does involve two online assessments that take approximately 20 minutes to complete.
• Commitment to Inclusion: Co-op actively builds diverse teams and welcomes applications from everyone. They are committed to making reasonable adjustments for candidates with disabilities throughout the recruitment process and are part of the Disability Confident scheme.

In summary, the Customer Team Leader position at Co-op offers a robust platform for individuals eager to develop their leadership skills, contribute to a community-focused organization, and benefit from a comprehensive package of pay, benefits, and support. It’s an excellent opportunity for those who thrive in customer-facing roles and are motivated by the prospect of making a positive impact.