Customer Team Leader Opportunity at Co-op: A Gateway to Leadership and Community Impact

Are you looking to step into a leadership role where you can make a tangible difference in your community and grow your career? The Co-op is seeking dedicated individuals to join their team as Customer Team Leaders at their Stockton-on-Tees location. This role offers a unique blend of customer service, team development, and operational responsibility, all within a company with a strong ethical foundation.

Advantages for Aspiring Leaders:

• Career Development & Training: The Co-op provides comprehensive, paid training, setting you up for success. This is a fantastic opportunity for those looking to gain leadership experience with dedicated support for personal and career progression.
• Rewarding Benefits Package: Beyond a competitive hourly rate of £13.99, you'll enjoy an impressive array of benefits. These include a generous 36 days of holiday (pro rata for part-time), a pension scheme with up to 10% employer contributions, virtual healthcare services for you and your family, and a substantial 30% discount on Co-op products.
• Work-Life Flexibility: While this is a permanent, part-time contract of 24 hours per week with the potential for regular overtime, the working pattern is designed to be varied. This offers an opportunity to gain experience across different operational times, including early mornings, afternoons, late evenings, and weekends, with rotas shared three weeks in advance for better planning.
• Meaningful Work: As a Customer Team Leader, you'll be instrumental in providing friendly, thoughtful service and ensuring the store operates smoothly. You'll also play a key role in developing your team, fostering an inclusive environment, and contributing to the Co-op's community initiatives.
• Employee Wellbeing: The Co-op demonstrates a genuine commitment to the wellbeing of its colleagues. This is evident through their support for physical, mental, and financial health, including access to money management apps like Wagestream, a 24/7 employee assistance service, and progressive policies covering life events.

Key Considerations for Candidates:

• Leadership Potential: This role requires individuals who can coach and supervise team members, deputise for the Store Manager, and lead by example. A genuine desire to learn and develop leadership skills is crucial.
• Customer Focus: A strong customer-centric approach is paramount. You'll be expected to deliver exceptional service, handle challenging situations with thoughtfulness, and ensure a positive shopping experience for all.
• Operational Agility: The role involves a range of tasks, from re-stocking shelves and maintaining store cleanliness to managing diligence checks and ensuring stock accuracy. Flexibility and a willingness to "roll up your sleeves" are essential.
• Team Collaboration: Building positive relationships with both customers and colleagues is a key aspect of this position. You'll be part of a friendly team environment and contribute to fostering an inclusive culture.
• Age Requirement: Please note that applicants must be aged 18 or over due to the need to authorise age-related sales.
• Application Process: The application process is designed for ease, allowing you to apply via your mobile device without needing a CV. It includes two online assessments that should take approximately 20 minutes to complete.
• Commitment to Diversity and Inclusion: The Co-op actively seeks to build diverse teams and encourages applications from all backgrounds. They are committed to creating inclusive environments and have provisions for reasonable adjustments throughout the recruitment process for candidates with disabilities.

This Customer Team Leader position at Co-op is more than just a job; it's an opportunity to grow as a leader, contribute to a reputable organisation with a strong social conscience, and become an integral part of your local community. If you possess a genuine care for others, a proactive attitude, and a desire to excel, this role could be the perfect next step in your career journey.