French Speaking Customer Service Co-ordinator

Opportunity Spotlight: French Speaking Customer Service Co-ordinator at INEOS Hygienics

We're taking a closer look at an exciting opportunity at INEOS Hygienics for a French Speaking Customer Service Co-ordinator based at their Newton Aycliffe site. This role offers a unique blend of linguistic application and core customer service functions within a globally recognized company known for its scientific innovation and commitment to performance.

Advantages for Your Career Path:

• Impactful & End-to-End Role: This position isn't just about handling calls; it's a comprehensive "order to cash" process, giving you ownership from initial order receipt through to payment. This holistic responsibility is excellent for developing a broad understanding of the customer journey and supply chain dynamics.
• Dynamic & Collaborative Environment: You'll be an integral part of a team, working closely with Logistics, Supply Chain, Finance, Despatch, Production, and Commercial Sales teams. This cross-functional exposure is invaluable for building a robust professional network and understanding business operations from multiple angles.
• Empowering Company Culture: INEOS prides itself on an "open and non-hierarchical approach," encouraging individuals to "shine." If you are proactive and thrive on challenge, this environment – which values determination, responsibility, involvement, vibrancy, and an entrepreneurial spirit – offers significant scope for personal and professional growth.
• Purpose-Driven Innovation: Join a company that leverages science to create market-leading products designed to "empower and protect." Beyond product excellence, INEOS is deeply committed to reaching Net Zero by 2050, offering a chance to contribute to a sustainable future.
• Leverage Your Language Skills: Your French language proficiency (B2 or equivalent) will be a core asset, allowing you to engage with customers and partners in a key European language on a daily basis, enhancing your intercultural communication skills.

Key Considerations for Candidates:

To excel in this role, candidates should be prepared to demonstrate a strong blend of specific skills and a proactive mindset:

• Essential Technical Proficiency: A robust understanding of Purchase to Pay processing is critical. You'll need proven user knowledge of SAP, specifically related to sales order modules, and excellent Excel skills. Familiarity with these systems will be key to managing orders accurately and efficiently.
• Customer Management Expertise: Prior experience in end-to-end customer management is vital. This indicates a need for not just problem-solving skills, but also the ability to build and maintain strong customer relationships, clarifying complaints, and driving resolutions.
• Analytical and Problem-Solving Acumen: The role demands strong analytical and critical thinking skills to investigate and resolve product and service queries, liaise with Finance on invoice issues, and manage inventory checks effectively.
• Exceptional Interpersonal Skills: The ability to build relationships and networks at all levels is paramount for effective cross-functional team working and developing excellent rapport with both internal and external stakeholders. Strong influencing and communication skills are a must.
• Proactive and Self-Reliant: INEOS values a highly motivated, self-reliant, and proactive mindset. Candidates should be ready to take initiative, manage their time effectively, and operate with a degree of autonomy.

What INEOS Hygienics Offers:

INEOS provides a comprehensive and attractive benefits package designed to support employee wellbeing and professional development:

• Competitive salary and a discretionary annual bonus plan.
• Generous contributory pension and life assurance.
• 25 days annual leave plus bank holidays, promoting a healthy work-life balance.
• A wide range of benefits including employee-funded health care, high street and partner discounts.
• Access to an online health, fitness, and wellbeing hub, and an Employee Assistance Programme offering various support services.
• Opportunity to participate in the Cycle to Work Scheme.
• Notably, part-time hours are considered, demonstrating flexibility and support for diverse working arrangements.

This Customer Service Co-ordinator role at INEOS Hygienics presents a fantastic opportunity for a French-speaking professional seeking a challenging, collaborative, and rewarding position within a forward-thinking global enterprise. If you meet the outlined requirements and are eager to contribute to a company built on science, passion, and a commitment to a sustainable future, this could be your next significant career step.