Customer Team Leader reference: 1059428

Embark on a Rewarding Leadership Journey with Co-op as a Customer Team Leader

Are you seeking a role that combines customer service excellence with genuine leadership opportunities and a commitment to community? The Co-op's Customer Team Leader position at their Chester Road, Manchester store offers a compelling pathway for individuals looking to grow their careers within a values-driven organisation.

This is more than just a job; it's an invitation to be a pivotal part of a team dedicated to making a positive impact. As a Customer Team Leader, you'll be instrumental in coaching and supervising your colleagues, ensuring exceptional customer experiences, and contributing to the smooth operation of the store. This role is perfect for those who thrive on leading by example, possess a natural ability to connect with people, and enjoy a dynamic work environment.

Key Advantages for Aspiring Candidates:

• Career Development & Training: Co-op provides full, paid training and dedicated support for your personal and professional growth. This is a fantastic opportunity to hone your leadership skills and gain valuable experience.
• Exceptional Benefits Package: Beyond competitive pay (£13.99 per hour), you'll benefit from 36 days of holiday (pro rata), a generous pension scheme with up to 10% employer contributions, access to virtual healthcare services for you and your family, and an impressive 30% discount on all Co-op products.
• Work-Life Balance & Flexibility: While this is a permanent, part-time role (30 hours per week with regular overtime opportunities), the varied shifts, including early mornings, afternoons, late evenings, and weekends, offer a degree of flexibility. Rotas are shared three weeks in advance and accessible on your phone, aiding in planning.
• Meaningful Work & Community Focus: Co-op's long-standing commitment to fairness and community is at the heart of their operations. You'll have the chance to build relationships and contribute to local community initiatives, making your role truly impactful.
• Wellbeing Support: Co-op prioritises your wellbeing, offering comprehensive support for physical, mental, and financial health, including market-leading policies for life events.
• Modern Application Process: The ability to apply via mobile device without needing a CV streamlines the initial application process.

Key Considerations for Your Career Path:

• Leadership Responsibilities: This role requires you to step up and deputise for the Store Manager, which includes handling challenging situations, managing diligence checks, and assisting with HR processes. Your ability to balance leading with hands-on operational tasks will be crucial.
• Age Requirement: Applicants must be aged 18 or over, as you will be responsible for authorising age-related sales.
• Shift Variety: The working pattern involves varied shifts, requiring adaptability and a willingness to work across different times of the day and week, including weekends. Discussing these at the interview stage is recommended.
• Team-Oriented Environment: Success in this role hinges on your ability to foster an inclusive team culture, motivate colleagues, and build positive relationships.
• Problem-Solving & Organisation: Strong organisational skills and the ability to effectively solve problems on the spot are essential for maintaining store standards and ensuring a great customer experience.

This Customer Team Leader opportunity at Co-op is an excellent stepping stone for individuals looking to develop their leadership capabilities within a supportive and ethical organisation. If you have a passion for customer service, a desire to lead, and a commitment to community, this role could be the perfect next step in your career journey.