Customer Team Leader reference: 1061979

This Customer Team Leader position at Co-op offers a compelling opportunity for individuals seeking a leadership role within a values-driven organisation. Designed for proactive individuals who enjoy a blend of customer service and team development, this role is ideal for those looking to make a tangible impact in their local community.

Advantages for Candidates:

• Career Growth and Development: Co-op is committed to your professional journey, providing full, paid training and dedicated support to help you advance your skills and career. This role is a stepping stone into management, offering hands-on experience in supervision and deputising.
• Attractive Benefits Package: Beyond a competitive hourly rate of £13.99, you'll enjoy a generous 36 days of holiday (pro-rata), a significant pension contribution (up to 10% from Co-op), and a substantial 30% discount on all Co-op products. Access to virtual healthcare services for you and your family further enhances your wellbeing.
• Financial Wellbeing: The innovative "Stream" app allows you access to a percentage of your earned pay before payday, offering a practical solution for managing your finances.
• Supportive Work Environment: Co-op is dedicated to the wellbeing of its colleagues, offering support for physical, mental, and financial health. They also provide market-leading policies to assist with significant life events, demonstrating a genuine commitment to their team.
• Community Focus: If you're passionate about making a difference locally, this role allows you to build relationships and contribute to community initiatives, aligning with Co-op's long-standing commitment to fairness and community support.
• Flexible Working Considerations: While the role requires flexibility with varied shifts, rotas are shared three weeks in advance and are accessible via mobile, allowing for better personal planning.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 years or older due to the responsibility of authorising age-related sales.
• Shift Flexibility: The working pattern includes early mornings (from 5:45 am), afternoons, late evenings (until 10:15 pm), and weekends. While specific shifts will be discussed at interview, a degree of flexibility is essential.
• Active Role: This is not a purely desk-based role. You will be expected to be on the shop floor, actively contributing to tasks such as re-stocking shelves and cleaning spillages, in addition to your leadership responsibilities.
• Leadership and Teamwork Balance: The role requires the ability to effectively lead and coach a team while also being willing to roll up your sleeves and work alongside them.
• Application Process: The application involves completing two online assessments, which take approximately 20 minutes.

This Customer Team Leader role at Co-op presents a fantastic opportunity for individuals who are customer-focused, possess strong people skills, and are eager to develop their leadership capabilities within a supportive and ethical organisation. If you are looking for a role that offers more than just a job, but a career path with genuine benefits and a commitment to wellbeing and community, this position is well worth exploring.