Customer Team Leader reference: 1059423

Customer Team Leader Opportunity at Co-op: A Gateway to Retail Leadership and Community Impact

For individuals seeking a dynamic role in retail with a strong emphasis on leadership development and community engagement, the Customer Team Leader position at Co-op presents a compelling opportunity. This role is more than just a job; it's a chance to contribute to a respected organization with a rich history of social responsibility and to grow your career in a supportive environment.

Key Advantages for Potential Candidates:

• Career Development & Training: Co-op is committed to your growth. You'll receive full, paid training to equip you with the skills needed to succeed. Beyond initial training, there's a promise of dedicated support for your personal development and career progression, making this an excellent stepping stone for aspiring retail managers.
• Leadership Experience: This role offers a valuable introduction to leadership. You will be responsible for coaching and supervising Customer Team Members and deputising for the Store Manager. This hands-on experience in team leadership and operational oversight is invaluable for building your resume and future career prospects.
• Comprehensive Benefits Package: Co-op understands the importance of well-being and financial security. Candidates can look forward to a generous benefits package, including:
  • 36 days of holiday (pro-rata for part-time colleagues), offering excellent work-life balance.
  • A pension scheme with up to 10% employer contributions, securing your financial future.
  • Virtual healthcare services for you and your family, providing access to essential health support.
  • A 30% discount on all Co-op products in-store, a fantastic perk for everyday savings.
  • Access to Wagestream, a money management app that allows you to draw down a percentage of your earned pay.
  • A 24/7 employee assistance service for confidential support.
• Meaningful Work & Community Focus: Co-op prides itself on its commitment to communities. As a Customer Team Leader, you'll be involved in building relationships and getting involved in your local community, supporting the delivery of the local Co-op community plan. This adds a layer of purpose to your role, aligning your work with positive social impact.
• Inclusive and Supportive Culture: Co-op champions diversity and inclusion, aiming to build diverse teams and inclusive environments where colleagues can thrive. They are committed to making reasonable adjustments during the recruitment process for candidates with disabilities and are part of the Disability Confident scheme.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over to be considered for this role due to the need to authorise age-related sales.
• Work Pattern Flexibility: The role involves varied shifts, including early mornings, afternoons, late evenings, and weekends. While the exact schedule is discussed at the interview, candidates should be prepared for this flexibility. The contract is for 8 hours per week, with regular overtime opportunities.
• Practical Responsibilities: Beyond leadership, the role involves a range of hands-on tasks such as re-stocking shelves and cleaning spillages. Candidates should be comfortable with a mix of supervisory and operational duties.
• Application Process: The application process is designed to be accessible, with the option to apply using a mobile device without needing a CV. However, it does include two online assessments that will take approximately 20 minutes to complete.
• Organizational Skills: The description highlights the need for strong organisational and problem-solving skills, as well as the ability to manage diligence checks and stock accuracy.

In summary, the Customer Team Leader role at Co-op offers a fantastic opportunity for individuals looking to launch or advance their careers in retail. It combines hands-on operational experience with valuable leadership development, all within an organisation that prioritises employee well-being, community impact, and a supportive, inclusive culture. If you are a proactive individual with a passion for customer service and a desire to lead, this role could be an excellent fit for your career aspirations.