Customer Team Leader reference: 1059353

Job Opportunity Review: Customer Team Leader at Co-op

This Customer Team Leader role at Co-op presents a compelling opportunity for individuals seeking to develop their leadership skills within a values-driven retail environment. Located at 44 High Street, Catterick, Richmond, DL10 7LD, this permanent, part-time position (30 hours per week with regular overtime opportunities) offers a competitive hourly rate of £13.99.

Advantages for Potential Candidates:

• Career Development & Training: Co-op is committed to colleague growth, offering full, paid training and dedicated support for personal development and career progression. This is an excellent entry point into leadership roles, even without prior management experience.
• Exceptional Benefits Package: Beyond a competitive salary, this role boasts a robust benefits package. This includes a generous 36 days of holiday (pro-rata), a strong pension scheme with up to 10% employer contributions, and access to invaluable virtual healthcare services for you and your family. A significant 30% discount on all Co-op products further enhances the financial attractiveness of this role.
• Employee Wellbeing Focus: Co-op demonstrates a genuine commitment to the wellbeing of its employees, offering support for physical, mental, and financial health. They also provide market-leading policies designed to assist colleagues through significant life events, showcasing a truly supportive employer.
• Flexible Working & Predictable Rotas: While the working pattern involves varied shifts (including early mornings, afternoons, late evenings, and weekends), rotas are shared three weeks in advance and accessible via mobile. This provides a good level of predictability for managing personal commitments.
• Values-Driven Organisation: For those who value community and fairness, Co-op's 175-year history of focusing on members and their communities aligns with a purposeful career path.
• Streamlined Application Process: The ability to apply via a mobile device with no CV needed makes the initial application process highly accessible and convenient.

Key Considerations for Career Advancement:

• Leadership & Team Development: The core of this role involves coaching and supervising Customer Team Members. Candidates should possess a genuine desire to mentor others and foster an inclusive team environment. This is a key stepping stone for those aspiring to higher management positions.
• Operational Responsibility: As a Customer Team Leader, you will be responsible for ensuring the store is safe, legal, and fully operational. This includes managing diligence checks, stock accuracy, and handling challenging situations. These hands-on responsibilities build a strong foundation in retail operations.
• Flexibility is Key: The varied shift patterns require a degree of flexibility. Candidates should be comfortable working across different times of the day and week, including weekends. This adaptability is crucial for success in a customer-facing retail environment.
• Customer Focus: A genuine care for customer needs is paramount. The ability to deliver friendly, welcoming, and helpful service consistently will be essential for both customer satisfaction and your own performance.
• Age Requirement: Applicants must be aged 18 or over due to the need to authorise age-related sales.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which should take approximately 20 minutes.

This Customer Team Leader position at Co-op is an excellent opportunity for individuals looking to step into a leadership role, gain valuable retail experience, and work for an organisation that genuinely cares about its people and communities. The comprehensive training, attractive benefits, and focus on employee wellbeing make it a rewarding career choice for those with the right attitude and dedication.