Customer Team Leader reference: 1061315

Customer Team Leader Opportunity at Co-op: A Pathway to Leadership and Community Impact

This review offers insights into the Customer Team Leader role at Co-op, located at 7-8 Central Parade, New Addington, CR0 0JB. With a competitive hourly rate of £15.24 (including London allowance), this permanent, part-time position requires 24 hours per week with the potential for regular overtime. The role involves varied shifts, including early mornings, afternoons, late evenings, and weekends, and specifically includes working in the in-store bakery.

Advantages for Aspiring Leaders:

Co-op presents a compelling opportunity for individuals looking to step into a leadership role while contributing to their local community. Here are some key advantages:

• Career Development and Support: Co-op offers dedicated support for your personal development and career progression. This includes full, paid training, ensuring you are well-equipped for the role and have a clear path for growth.
• Leadership Experience: As a Customer Team Leader, you'll be instrumental in coaching and supervising Customer Team Members, deputising for the Store Manager, and taking ownership of store operations. This provides invaluable hands-on leadership experience.
• Comprehensive Benefits Package: Beyond competitive pay, Co-op provides an impressive benefits package. This includes a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, access to virtual healthcare services for you and your family, and a significant 30% discount on all Co-op products.
• Focus on Wellbeing: Co-op emphasizes a supportive environment with resources for your physical, mental, and financial wellbeing. They also offer market-leading policies for various life events, demonstrating a commitment to their employees' holistic health.
• Community Engagement: The role offers the chance to build relationships within your local community and contribute to the delivery of local Co-op community plans, aligning with the organization's long-standing commitment to social responsibility.
• Flexible Application: For modern convenience, you can apply for this role using your mobile device, and no CV is required, simplifying the initial application process.

Key Considerations for Candidates:

To help you determine if this role aligns with your career aspirations, consider the following:

• Age Requirement: Applicants must be aged 18 or over due to the need to authorise age-related sales.
• Flexible Working Pattern: The varied shift patterns, including early mornings, late evenings, and weekends, require a degree of flexibility. Be prepared to discuss your availability and preferences during the interview.
• Hands-On Approach: This role requires a balance between leadership and practical execution. You'll be expected to roll up your sleeves and perform a range of tasks, from customer service and team coaching to restocking shelves and maintaining store cleanliness.
• In-Store Bakery Involvement: A significant aspect of the role involves working in the in-store bakery. If you have an interest or experience in this area, it would be a definite asset.
• Problem-Solving and People Skills: Success in this role hinges on strong organizational, problem-solving, and excellent people skills. The ability to build positive relationships and handle challenging situations with customers and colleagues is paramount.
• Commitment to Learning: A genuine desire to learn, grow, and develop your leadership skills is essential for thriving in this position.
• Application Process: Be aware that the application process includes two online assessments, which should take approximately 20 minutes to complete.

The Customer Team Leader position at Co-op offers a rewarding career path for individuals seeking leadership experience, comprehensive benefits, and the opportunity to make a positive impact within their community. If you are a motivated individual with a passion for customer service and team development, this role presents an excellent opportunity for growth and fulfillment.