Customer Team Leader reference: 1058810

Embark on a rewarding career path with the Co-op as a Customer Team Leader! This role offers a fantastic opportunity for individuals seeking to develop their leadership skills while contributing to a values-driven organization that prioritizes its people and communities.

Advantages for Candidates:

• Career Growth and Development: Co-op is committed to your professional journey. You'll receive full, paid training and dedicated support to help you grow your career. This includes opportunities to develop coaching, supervision, and operational management skills.
• Exceptional Benefits Package: Beyond a competitive hourly rate of £13.99, you'll enjoy an impressive array of benefits. This includes a generous 36 days of holiday (pro-rata for part-time colleagues), a robust pension scheme with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Work-Life Balance and Flexibility: While the contract is for 20 hours per week, there's potential for regular overtime. The varied shifts, including afternoons, late evenings, and weekends, are designed to accommodate different lifestyles. Rotas are shared three weeks in advance and are accessible via your mobile device, offering greater predictability.
• Meaningful Work and Community Impact: Co-op's long-standing commitment to fairness and community makes this role more than just a job. You'll be an integral part of a friendly team dedicated to customer service and will have the opportunity to get involved in local community initiatives.
• Supportive and Inclusive Environment: Co-op fosters an inclusive workplace where diversity is celebrated. You'll receive support for your physical, mental, and financial wellbeing, with market-leading policies to assist through various life events.
• Modern Application Process: You can apply for this role conveniently using your mobile device, and no CV is needed, streamlining the initial application.

Key Considerations for Candidates:

• Leadership and Teamwork: This role requires a balance between leading and supporting your team. You'll be responsible for coaching Customer Team Members and deputizing for the Store Manager. A genuine care for customers and a willingness to "roll up your sleeves" on the shop floor are essential.
• Age Requirement: Candidates must be aged 18 or over due to the responsibility of authorizing age-related sales.
• Shift Flexibility: The working pattern involves varied shifts, including afternoons, late evenings, and weekends. While these will be discussed at the interview, a degree of flexibility is expected.
• Problem-Solving and Organizational Skills: Strong organizational and problem-solving abilities are crucial for managing store operations, stock accuracy, and ensuring a positive customer experience.
• Commitment to Values: A desire to learn, grow, and develop leadership skills within an organization that has a strong ethical foundation will be highly beneficial.

This Customer Team Leader position at Co-op presents a compelling opportunity for individuals looking to advance their careers in retail leadership while being part of a supportive, ethical, and community-focused organization. If you're passionate about customer service, enjoy leading and developing others, and thrive in a dynamic environment, this role could be an excellent step in your career journey.