Customer Team Leader reference: 1059897

This review aims to provide potential candidates with a comprehensive understanding of the Customer Team Leader opportunity at Co-op, highlighting its advantages and key considerations for career growth.

Customer Team Leader at Co-op: A Path to Leadership and Community Impact

The Customer Team Leader position at Co-op presents a compelling opportunity for individuals looking to step into a leadership role within a respected and community-focused organization. This role is ideal for those who are passionate about customer service, team development, and making a tangible difference.

Key Advantages for Candidates:

• Career Progression and Support: Co-op offers dedicated support for career growth, including full, paid training. This ensures that you are equipped with the necessary skills to succeed and advance within the company.
• Generous Benefits Package: Beyond competitive pay (£13.99 per hour), the role comes with an impressive array of benefits. These include a substantial 36 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, access to virtual healthcare services for you and your family, and a significant 30% discount on all Co-op products.
• Meaningful Work and Community Focus: Co-op's long-standing commitment to fairness and community well-being provides a purpose-driven work environment. You'll have the chance to build relationships and actively participate in your local community through various initiatives.
• Work-Life Balance Considerations: While the contract is for 16 hours per week, the availability of regular overtime offers flexibility to increase your working hours. The diverse shift patterns, including afternoons, late evenings, and weekends, can be discussed at the interview, allowing for some negotiation to fit personal schedules. Rotas are shared three weeks in advance and are accessible via mobile, promoting better planning.
• Employee Wellbeing: Co-op demonstrates a strong commitment to employee wellbeing, offering support for physical, mental, and financial health, alongside market-leading policies for significant life events. This includes access to the Wagestream app for managing your pay.
• Inclusive and Supportive Environment: Co-op actively cultivates an inclusive workplace, welcoming applications from all backgrounds. They are committed to making reasonable adjustments throughout the recruitment process for candidates with disabilities, including participation in the Disability Confident scheme.

Key Considerations for Your Career Path:

• Leadership and Coaching Skills: This role requires you to coach and supervise Customer Team Members. If you are keen to develop your leadership capabilities, guide others, and foster an inclusive team culture, this is an excellent platform.
• Operational Responsibilities: Beyond team leadership, you will be involved in a range of operational tasks, from ensuring store safety and cleanliness to managing stock accuracy and leading new product introductions. A proactive and hands-on approach is beneficial.
• Age Requirement: Candidates must be aged 18 or over due to the need to authorize age-related sales.
• Flexibility with Shifts: While the exact shifts are discussed at interview, the working pattern involves varied shifts including afternoons, late evenings, and weekends. A degree of flexibility will be necessary to accommodate store needs.
• Application Process: The application process is streamlined and mobile-friendly, with no CV required. It includes two online assessments that take approximately 20 minutes to complete.
• Community Engagement: The role involves supporting your Store Manager in delivering local community plans. Candidates with a genuine desire to connect with and contribute to their local community will find this aspect particularly rewarding.

In summary, the Customer Team Leader position at Co-op offers a fantastic starting point for aspiring leaders who value a supportive work environment, excellent benefits, and the opportunity to make a positive impact within their community. It's a role that encourages personal development while upholding Co-op's core values.