Christmas - Customer Assistant - Food - Taunton reference: 6253507158

## Career Opportunity Review: Customer Assistant - M&S Foods This review provides an in-depth look at the Customer Assistant role within the M&S Foods section, designed to help prospective candidates understand the scope and potential of this exciting retail opportunity.

Marks & Spencer is seeking passionate and customer-focused individuals to join their Foods team as a Customer Assistant. This role offers a chance to be a brand ambassador, championing M&S's renowned high-quality products and exceptional customer service. If you have a genuine interest in food and enjoy making customers feel valued, this could be a fantastic step in your retail career.

Advantages for Candidates:

• Brand Immersion: This role provides a direct pathway to becoming deeply familiar with M&S's extensive range of food products. You'll have the opportunity to learn about new releases, special offers, and the quality that M&S is known for, enabling you to confidently advise and recommend to customers.
• Customer-Centric Focus: At its core, this position is about delivering "remarkable service." You'll be empowered to go above and beyond, ensuring each customer's shopping experience is positive and memorable. This focus on customer satisfaction can be incredibly rewarding for those who thrive on building relationships and exceeding expectations.
• Digital Skill Development: A key aspect of the role involves utilising digital tools, such as the Sparks App and in-store devices. This offers an excellent opportunity to enhance your digital confidence and learn how technology can be leveraged to improve customer experiences and operational efficiency.
• Teamwork and Inclusivity: M&S emphasizes a strong team environment. You'll be encouraged to be a team player, contributing to an inclusive store atmosphere, supporting colleagues, and demonstrating respect for the wider community. This collaborative approach fosters a positive and supportive work environment.
• Flexibility and Adaptability: The retail environment is dynamic, and this role requires and develops flexibility. You'll gain experience working across various areas of the store, adapting to changing demands and gaining a well-rounded understanding of retail operations.
• Career Growth Potential: While this is an entry-level position, the emphasis on product knowledge, customer service, and digital skills provides a solid foundation for future growth within the retail sector and potentially within M&S itself.
• Commitment to Inclusion: M&S has a stated commitment to an active Inclusion, Diversity, and Equal Opportunities Policy. They are open to discussing flexible working arrangements and will make efforts to provide reasonable adjustments during the recruitment process to ensure a fair and transparent assessment.

Key Considerations for Candidates:

• Flexible Working Hours: The operation runs 7 days a week, with shifts between 8 am and 9 pm. Candidates must be prepared for varied working days and times, aligning with the operational needs of the store.
• Peak Season Demand: A critical consideration is the requirement to work up to full-time hours during the weeks commencing 14th and 21st December. This period is likely to be busy, requiring dedication and a willingness to contribute significantly during this peak trading time.
• Proactive Engagement: The role requires you to be proactive in engaging with customers to understand their needs and make recommendations. This is more than just serving; it's about actively contributing to their shopping journey.
• Target-Oriented Environment: You will be expected to monitor and contribute to daily sales targets, promotions, and selling opportunities. While support and training are provided, a drive to achieve these goals is important.
• Continuous Learning: Building "expert product knowledge" is an ongoing requirement. You'll need to be open to learning and retaining information about M&S products to effectively serve customers.
• Feedback and Development: The role encourages actively seeking and acting upon feedback. Candidates should be comfortable with this iterative process of improvement and development.

In summary, the Customer Assistant role at M&S Foods is an excellent opportunity for individuals eager to immerse themselves in the retail world, develop strong customer service and digital skills, and contribute to a reputable brand. By embracing the flexibility, teamwork, and customer-centric approach, candidates can make a real impact and build a rewarding career path.