Customer Team Leader reference: 1060088

Opportunity Spotlight: Customer Team Leader at Co-op (Sandygate Park Shopping Centre)

Are you looking for a role that combines leadership, customer service, and a commitment to community values? The Customer Team Leader position at Co-op's Sandygate Park Shopping Centre presents a fantastic opportunity for individuals seeking to advance their careers within a well-established and ethically-minded organisation. This role offers a structured path for growth, a supportive work environment, and a comprehensive benefits package.

Advantages for Candidates:

• Career Development & Support: Co-op is committed to your professional growth. You'll receive full, paid training and dedicated support to help you advance your career. This includes opportunities to develop leadership capabilities through coaching and training others.
• Meaningful Impact: As a Customer Team Leader, you'll be instrumental in ensuring a positive customer experience, leading the store team, and deputising for the Store Manager. Your role directly contributes to the store's success and the Co-op's community-focused mission.
• Exceptional Benefits Package: Co-op offers a compelling range of benefits designed to support your wellbeing. This includes a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Financial Wellbeing: Access to Wagestream, a money management app, allows you to access a percentage of your earned pay before payday, providing flexibility and supporting your financial health.
• Work-Life Balance Considerations: While this is a part-time role (24 hours per week) with regular overtime opportunities, the working pattern includes varied shifts. Rotas are shared three weeks in advance and accessible on your phone, offering a degree of predictability.
• Inclusive Environment: Co-op is dedicated to building diverse teams and fostering an inclusive workplace. They welcome applications from everyone and offer reasonable adjustments to the recruitment process for candidates with disabilities, including participation in the Disability Confident scheme.

Key Considerations for Your Career Path:

• Leadership Potential: This role is ideal for those who have a genuine care for customers and a desire to lead and support a team. You'll need to balance hands-on operational tasks with your supervisory responsibilities.
• Flexibility is Key: The working pattern involves varied shifts, including early mornings (from 5:15 am), afternoons, late evenings, and weekends. Discussing your availability during the interview process is crucial to ensure a good fit.
• Age Requirement: To ensure compliance with age-related sales, applicants must be aged 18 or over.
• Application Process: The application process is designed for ease of access, allowing you to apply via mobile device without needing a CV. Be prepared to complete two online assessments which should take approximately 20 minutes.
• Problem-Solving & Adaptability: The role requires strong organisational and problem-solving skills, as well as the ability to manage operational tasks such as restocking and maintaining store cleanliness.

The Customer Team Leader role at Co-op is more than just a job; it's an opportunity to be part of an organisation with strong ethical foundations, a commitment to its people, and a dedication to serving its communities. If you're ready to take on a leadership challenge and contribute to a positive retail environment, this position warrants your serious consideration for career advancement.