Customer Team Leader reference: 1061554

Unlock Your Leadership Potential as a Customer Team Leader at Co-op in Glasgow!

Are you a proactive individual with a passion for customer service and a desire to step into a leadership role? This Customer Team Leader opportunity at Co-op's Glasgow location (86 Broom Road East, G77 5SR) presents a fantastic chance to develop your career within a values-driven organisation.

This part-time position offers 30 hours per week with the potential for regular overtime, providing a solid foundation for work-life balance while also offering flexibility. The pay rate is £13.99 per hour.

Key Advantages for Candidates:

• Career Development & Training: Co-op is committed to your growth. You'll receive full, paid training and dedicated support to help you progress your career. This role is an excellent stepping stone for aspiring managers.
• Exceptional Benefits Package: Beyond competitive pay, Co-op offers a comprehensive benefits suite designed for your wellbeing:
  • Generous Holiday Allowance: Enjoy 36 days of holiday (pro-rata for part-time colleagues), including bank holidays.
  • Robust Pension Scheme: Benefit from a pension with up to 10% Co-op contribution.
  • Virtual Healthcare: Access to virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and more.
  • Employee Assistance Programme: 24/7 support is available through their employee assistance service.
  • Financial Wellbeing: Utilise "Stream," a money management app to access a percentage of your earned pay before payday.
  • Generous Staff Discount: Receive a fantastic 30% discount on all Co-op products in-store, alongside 10% discounts on other brands.
  • Cycle-to-Work Scheme: Promote sustainable commuting options.
• Values-Driven Organisation: Co-op has a rich history of over 175 years focused on fairness for its members and communities. As a colleague, you'll experience a supportive environment with market-leading policies for life events.
• Inclusive Workplace: Co-op actively builds diverse and inclusive teams and welcomes applications from all backgrounds. They are committed to creating a workplace where everyone feels they belong and are proud to be part of the Disability Confident scheme.
• Mobile Application: Streamline your application process with the ability to apply using your mobile device – no CV is needed, making it accessible and straightforward.

Key Considerations for Your Career Path:

• Age Requirement: Candidates must be 18 or over due to the need to authorise age-related sales.
• Shift Flexibility: The role involves varied shifts, including early mornings (store opening), afternoons, late evenings (store closing), and weekends. These will be discussed at the interview, so assess if this flexibility aligns with your personal commitments and career aspirations.
• Leadership Responsibilities: This role requires a balance of leading and supporting your team. You'll be responsible for coaching Customer Team Members, deputising for the Store Manager, ensuring store operations, and handling challenging situations. Consider if you are ready to take on these leadership duties.
• Hands-On Approach: While leading, you'll also be expected to perform a wide range of operational tasks, from re-stocking shelves to cleaning. This means a practical, "roll-up-your-sleeves" attitude is essential.
• Problem-Solving & Organisation: Strong organisational and problem-solving skills are crucial for managing daily operations and ensuring a positive customer experience.
• Community Engagement: You'll have the opportunity to get involved in your local community, supporting the delivery of the local Co-op community plan.
• Application Process: Be prepared to complete two online assessments, which will take approximately 20 minutes.

This Customer Team Leader position offers a rewarding opportunity for individuals eager to develop their leadership skills, contribute to a respected organisation, and be part of a supportive team. If you're passionate about delivering excellent customer service and are looking for a role with significant benefits and growth potential, Co-op could be the perfect place for you to thrive.