Customer Team Leader reference: 1061708

Customer Team Leader Opportunity at Co-op: A Deep Dive for Aspiring Leaders

This Customer Team Leader role at Co-op's 109 Minories, London, EC3N 1LA location presents a compelling opportunity for individuals looking to step into a leadership position within a reputable and community-focused organization. With a competitive hourly pay of £15.24 (including London allowance) and a part-time contract of 16 hours per week with regular overtime potential, this role is ideal for those seeking flexible work arrangements while developing valuable career skills.

Key Advantages for Candidates:

• Career Growth and Development: Co-op offers dedicated support for personal development and career progression, ensuring you have the resources to grow. The role itself provides hands-on experience in coaching, supervision, and deputising for a Store Manager, building a strong foundation for future leadership roles.
• Exceptional Benefits Package: Beyond the salary, candidates will enjoy a comprehensive benefits package. This includes a generous 36 days of holiday (pro-rata for part-time), a robust pension scheme with up to 10% employer contributions, access to virtual healthcare services for you and your family, and a significant 30% discount on all Co-op products.
• Focus on Wellbeing: Co-op demonstrates a strong commitment to employee wellbeing. This is evident in their support for physical, mental, and financial health, as well as market-leading policies designed to assist through significant life events.
• Flexible Working: The role requires varied shifts, including early mornings, afternoons, late evenings, and weekends. While this requires flexibility, it also allows for a work-life balance tailored to individual needs, with rotas shared three weeks in advance and accessible via mobile.
• Inclusive and Supportive Culture: Co-op emphasizes building diverse and inclusive teams where everyone feels valued. They are committed to supporting colleagues through their inclusive policies and welcoming applications from all backgrounds, including those under the Disability Confident scheme.
• Streamlined Application Process: The ability to apply using a mobile device without a CV simplifies the initial application, making the opportunity accessible to a wider range of candidates.
• Paid Training: You can expect full, paid training, ensuring you are well-equipped to succeed in your role from day one.

Key Considerations for Aspiring Candidates:

• Leadership Potential: This role is perfect for individuals who are natural leaders and enjoy guiding and developing others. The ability to balance leading the team with hands-on operational tasks is crucial.
• Customer-Centric Approach: A genuine care for customer needs and the ability to provide friendly, thoughtful, and helpful service are paramount.
• Adaptability and Problem-Solving: The varied shift patterns and the dynamic nature of a retail environment require adaptability and strong problem-solving skills to handle challenging situations effectively.
• Organizational Skills: Managing diligence checks, stock accuracy, and supporting HR processes demand excellent organizational abilities.
• Age Requirement: Applicants must be 18 or over due to the responsibility of authorizing age-related sales.
• Commitment to Community: An interest in building community relationships and supporting local initiatives will be a valuable asset.

In summary, this Customer Team Leader position at Co-op offers a fantastic pathway for individuals seeking to advance their careers in a supportive, values-driven environment. With a strong emphasis on employee development, a generous benefits package, and a commitment to community, this role is an excellent opportunity to make a tangible impact while growing personally and professionally.