Customer Team Leader reference: 1061692

A Weekend Leadership Opportunity: Customer Team Leader at Co-op

This Customer Team Leader role at Co-op presents a compelling opportunity for individuals seeking to step into a leadership position within a community-focused retail environment, particularly those who thrive on weekends. While the contract is part-time, the role offers significant responsibilities and rewards, making it an attractive prospect for career-minded individuals.

Advantages for Potential Candidates:

• Immediate Leadership Experience: This role offers a direct pathway to supervisory experience, where you will coach, supervise, and deputise for the Store Manager. This is an excellent stepping stone for those looking to develop their management skills.
• Comprehensive Training & Support: Co-op provides full, paid training, ensuring you are well-equipped to succeed. Beyond initial training, there's a promise of dedicated support for your personal development and career progression, fostering a growth mindset.
• Attractive Benefits Package: Beyond the hourly pay, successful candidates will benefit from an impressive package including:
  • 36 days of holiday (pro-rata for part-time), offering a healthy work-life balance.
  • A pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for you and your family, covering GP appointments, mental health support, and more.
  • A generous 30% discount on all Co-op products, alongside discounts on other brands.
  • Financial wellbeing support through the 'Stream' app, allowing access to a percentage of earned pay.
  • A 24/7 employee assistance service.
• Meaningful Work & Community Focus: Co-op's long-standing commitment to fairness and community involvement means this role offers a sense of purpose beyond just retail operations. You'll have the chance to build relationships and contribute to local community plans.
• Flexibility & Modern Application: The weekend-specific working pattern (Saturday and Sunday, 6:30 am to 3 pm) provides a structured weekend work commitment. The ability to apply using a mobile device without a CV streamlines the initial application process.
• Inclusive Workplace: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds and offering support for any adjustments needed during the recruitment process.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the responsibilities of authorising age-related sales.
• Weekend Commitment: The role specifically requires availability and commitment to working Saturdays and Sundays. This is ideal for those who prefer or need weekend work, but may not suit those seeking a traditional weekday schedule.
• Varied Responsibilities: While leadership is key, the role involves hands-on tasks such as restocking shelves and managing spillages. Candidates should be comfortable with a dynamic workload that balances team management with operational duties.
• Leadership Style: The ideal candidate will possess a blend of leadership and support, able to guide a team effectively while also being willing to "roll up their sleeves" on the shop floor. Strong interpersonal skills are essential for building rapport with both customers and colleagues.
• Problem-Solving & Organisation: The ability to manage diligence checks, stock accuracy, and handle challenging situations requires strong organisational and problem-solving skills.
• Application Process: Be prepared to complete two short online assessments as part of the application, which typically takes around 20 minutes.

In conclusion, the Customer Team Leader position at Co-op is an excellent opportunity for individuals looking to gain valuable leadership experience, work within a supportive and ethical organisation, and benefit from a comprehensive rewards package. The weekend focus makes it a unique offering for those seeking structured part-time employment with genuine career development potential.