Customer Team Member reference: 1058229

Discover Your Next Opportunity: Customer Team Member at Co-op

This role presents a fantastic opportunity for individuals seeking a customer-facing position with a strong emphasis on community and employee well-being. As a Customer Team Member at Co-op, you'll be an integral part of a friendly and dedicated team, playing a vital role in ensuring an excellent shopping experience for customers.

Advantages for Prospective Candidates:

• Comprehensive Benefits Package: Co-op offers a robust benefits package that goes beyond the standard. This includes a generous 31 days of holiday (pro-rata for part-time), a competitive pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family, covering GP appointments, mental health support, and more.
• Employee Well-being Focus: Co-op demonstrates a commitment to its employees' overall well-being. You'll benefit from Wagestream, a money management app for early access to earned pay, and a 24/7 employee assistance service. They also highlight market-leading policies designed to support employees through significant life events.
• Career Development and Support: The company provides full, paid training and dedicated support for personal development, indicating a commitment to helping employees grow within the organization.
• Generous Employee Discount: A significant perk of this role is a 30% discount on all Co-op products in-store, alongside 10% discounts on other brands, offering tangible savings on everyday purchases.
• Flexible and Predictable Working: While shifts are varied, including early mornings, afternoons, late evenings, and weekends, rotas are shared three weeks in advance and accessible on your phone, providing a degree of predictability for planning.
• Community-Oriented Culture: Co-op's long-standing commitment to its members and communities is a key differentiator. This role offers the chance to get involved in local activities and events, making a tangible difference.
• Inclusive Workplace: Co-op actively fosters an inclusive environment, celebrating diversity and welcoming applications from everyone. They also provide support for candidates with disabilities, including offering interviews to those who meet minimum criteria through the Disability Confident scheme.
• Accessible Application Process: The ability to apply using a mobile device without a CV streamlines the initial application, making the opportunity accessible to a wider range of candidates.

Key Considerations for Your Career Path:

• Shift Flexibility is Key: The working pattern involves varied shifts, including early mornings, late evenings, and weekends. Candidates should be comfortable with this flexibility and discuss their availability during the interview process.
• Customer-Centric Mindset: The role requires a genuine care for customer needs and excellent people skills. A positive attitude towards problem-solving and building relationships will be crucial for success.
• Active Role in Store Operations: Beyond customer service, responsibilities include stocking shelves, ensuring price accuracy, and maintaining store cleanliness. Candidates should be prepared for a hands-on approach to daily store operations.
• Adaptability to Change: Introducing new products and services is part of the role, requiring an adaptable and collaborative approach to learning and sharing experiences with colleagues.

This Customer Team Member position at Co-op offers a compelling blend of rewarding benefits, a supportive work environment, and the chance to contribute positively to local communities. It is an excellent opportunity for individuals who are passionate about customer service and seeking a role with genuine growth potential and a strong commitment to employee well-being.