Customer Team Member reference: 1058245

Career Opportunity: Customer Team Member at Co-op, Widnes

Are you seeking a rewarding part-time role where you can make a genuine difference in your local community and benefit from comprehensive support? This Customer Team Member position at Co-op's Hale Road, Widnes store offers a fantastic opportunity for individuals looking to build a career within a values-driven organisation.

What's On Offer for You?

Co-op stands out for its commitment to its colleagues, offering a package of benefits designed to support your well-being and career growth:

• Competitive Pay: Earn £12.60 per hour, with the potential for regular overtime to boost your income.
• Generous Holiday Entitlement: Enjoy 31 days of holiday (pro-rata for part-time colleagues), providing excellent work-life balance.
• Comprehensive Benefits: Access virtual healthcare services for yourself and your family, a pension scheme with up to 10% employer contribution, and the innovative Wagestream app for instant access to earned pay.
• Employee Discount: Benefit from a substantial 30% discount on all Co-op products and 10% off other brands.
• Career Development: Receive full, paid training and ongoing support for your personal and professional development.
• Work-Life Support: Co-op offers market-leading policies to support you through significant life events and a 24/7 employee assistance service.
• Predictable Scheduling: Rotas are shared three weeks in advance and accessible via your mobile, allowing for easier personal planning.

Key Responsibilities & What to Expect

As a Customer Team Member, you'll be at the heart of the customer experience, contributing to the smooth running of the store. Your day-to-day will involve:

• Providing friendly and helpful service to customers, assisting with queries and promoting Co-op Membership.
• Supporting colleagues to resolve customer issues and ensuring a positive shopping environment.
• Maintaining store standards, including restocking shelves, checking product dates, and ensuring safety and cleanliness.
• Assisting with the introduction of new products and services.
• Potentially contributing to in-store bakery operations.

Who Are We Looking For?

This role is ideal for individuals who possess:

• A genuine passion for customer care and a desire to meet their needs.
• Excellent interpersonal skills, enabling you to build rapport with both customers and colleagues.
• A proactive and adaptable attitude towards problem-solving and change.
• Flexibility to work a variety of shifts, including early mornings, afternoons, late evenings, and weekends.
• Aged 18 or over due to shift patterns involving early mornings or late evenings.

Career Path Guidance

This Customer Team Member role is an excellent entry point into the retail sector and offers a strong foundation for career progression within Co-op. The comprehensive training provided, coupled with exposure to various store operations, will equip you with transferable skills in customer service, inventory management, and teamwork. Co-op's commitment to employee development means that individuals who demonstrate initiative and a strong work ethic can explore opportunities for advancement within the company, whether that's in supervisory roles, management, or other specialist areas.

The emphasis on community involvement also presents opportunities to develop leadership and engagement skills outside of the immediate store environment.

Important Considerations for Candidates

• Shift Flexibility: Be prepared for a varied working pattern, including early mornings (store opening) and late evenings (store closing), as well as weekends. Discussions about specific shift requirements will take place during the interview process.
• Age Requirement: The role requires candidates to be 18 years of age or older due to the nature of the working hours.
• Application Process: The application is designed to be accessible, allowing you to apply via your mobile device without needing a CV. You will be asked to complete two online assessments, taking approximately 20 minutes.
• Diversity and Inclusion: Co-op is dedicated to building diverse teams and fostering an inclusive workplace. They welcome applications from all backgrounds and are committed to making reasonable adjustments during the recruitment process for candidates with disabilities.

This opportunity at Co-op provides more than just a job; it's a chance to be part of a supportive team that prioritises its people and its communities. If you're ready to contribute your skills and grow your career, this role is definitely worth exploring.