Customer Team Member reference: 1058049

Customer Team Member Opportunity at The Co-operative Food

This is an exciting opportunity for individuals seeking a rewarding role within a community-focused organization. The Co-operative Food is looking for dedicated Customer Team Members to join their store in Stoke-on-Trent. This position offers a competitive hourly wage of £12.60 and the chance to work between 12-16 hours per week, with regular overtime available. As a permanent, part-time role, it provides stability while allowing for flexibility in work-life balance.

Key Advantages for Aspiring Candidates:

• Comprehensive Benefits Package: Co-op is renowned for its commitment to its employees. Successful candidates will receive a generous 31 days of holiday (pro-rata), a strong pension scheme with up to 10% employer contributions, and access to virtual healthcare services covering GP appointments, mental health support, and more for both the employee and their family. A significant 30% discount on all Co-op products in-store and 10% on other brands is also a substantial perk.
• Financial Wellbeing Support: Beyond traditional pay, the Co-op offers Wagestream, a money management app that provides early access to a percentage of earned wages, helping with immediate financial needs.
• Career Development and Training: Full, paid training is provided, ensuring you are well-equipped for your role. The Co-op also emphasizes personal development and career progression, offering dedicated support.
• Work-Life Balance and Predictability: Rotas are shared three weeks in advance and are accessible via mobile, allowing for better planning. While shifts are varied and include early mornings, afternoons, late evenings, and weekends, the discussion of working patterns occurs during the interview process, offering transparency.
• Strong Community Focus: Co-op's long-standing commitment to its members and communities means you'll be part of an organization that genuinely cares. This role offers opportunities to get involved in local activities and events, fostering a sense of purpose.
• Supportive Work Environment: You'll be joining a friendly team dedicated to customer service and collaborative problem-solving. The Co-op prioritizes the physical, mental, and financial wellbeing of its colleagues with market-leading policies for life events.
• Inclusive Culture: The Co-operative Food actively promotes diversity and inclusion, aiming to build diverse teams that reflect the communities they serve. They are committed to supporting candidates with disabilities throughout the recruitment process, including offering interviews to those who meet minimum criteria under the Disability Confident scheme.

Key Considerations for Your Career Path:

• Varied Shift Patterns: The role requires flexibility to work a range of shifts, including early mornings, late evenings, and weekends. Candidates should assess their ability and willingness to accommodate these varied working patterns, as discussed during the interview.
• Customer-Centric Approach: A genuine passion for customer service is paramount. You will be responsible for providing friendly and thoughtful service, responding to queries, and ensuring a positive shopping experience.
• Teamwork and Adaptability: The ability to work collaboratively with colleagues to solve customer issues and adapt to changing products and services is essential.
• Operational Responsibilities: In addition to customer interaction, the role involves essential store maintenance tasks such as restocking shelves and ensuring store safety and compliance (e.g., checking prices, dates, and temperatures).
• Application Process: Be prepared to complete two online assessments as part of the application, which takes approximately 20 minutes. The ability to apply via a mobile device without a CV streamlines the initial application.

This Customer Team Member position at The Co-operative Food offers a compelling blend of competitive compensation, excellent benefits, and a supportive, community-oriented work environment. It's an ideal opportunity for individuals who are passionate about customer service, enjoy working as part of a team, and are looking for a stable part-time role with room for personal and professional growth.