Customer Team Member reference: 1058241

Career Opportunity: Customer Team Member at Co-op

This review provides an in-depth look at the Customer Team Member position at Co-op, located at 103-107 Aberford Road, Woodlesford, Rothwell, LS26 8LQ. It is designed to help potential candidates understand the scope of the role, its benefits, and key considerations for career growth within the organization.

The Opportunity

As a Customer Team Member at Co-op, you will be an integral part of a dedicated and friendly team, focused on delivering exceptional service to customers. This role offers a permanent, part-time contract with 12 hours per week, complemented by opportunities for regular overtime. The pay rate is £12.60 per hour. The working pattern involves varied shifts, including afternoons, late evenings (store closing), and weekends, which will be discussed during the interview process.

Advantages for Potential Candidates

Co-op offers a compelling package of benefits and a supportive work environment, making this an attractive opportunity for individuals looking to build a career:

• Generous Benefits Package: Upon joining, you'll receive access to a wide array of benefits, including 31 days of holiday (pro-rata for part-time colleagues), a pension scheme with up to 10% employer contributions, and virtual healthcare services for you and your family.
• Employee Discount: Enjoy a substantial 30% discount on all Co-op products in-store, as well as 10% discounts on other brands, offering significant savings.
• Financial Wellbeing Support: Access to Wagestream, a money management app, allows you to access a percentage of your earned pay before payday, providing financial flexibility.
• Comprehensive Wellbeing Support: Co-op prioritizes employee wellbeing, offering support for physical, mental, and financial health. This includes a 24/7 employee assistance service and market-leading policies for life events such as bereavement, pregnancy loss, fertility treatment, and menopause.
• Paid Training and Development: Full, paid training is provided, along with dedicated support for your personal development and career progression. This commitment ensures you have the skills and knowledge to succeed.
• Work-Life Balance: Rotas are shared three weeks in advance and are accessible via mobile phone, helping you plan your personal life effectively.
• Community Focus: Co-op has a strong community ethos, and you'll have the opportunity to get involved in various local activities and events, contributing to the community's betterment.
• Inclusive Workplace: Co-op is committed to building diverse teams and celebrates differences. They welcome applications from everyone and are part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria.
• Sustainable Commuting: A Cycle-to-work scheme is available, encouraging eco-friendly transportation.

Key Considerations for Your Career Path

This role is ideally suited for individuals who possess specific qualities and are seeking a fulfilling role in a customer-centric environment:

• Customer-Centricity: A genuine care for the needs of customers and members is paramount. You'll be expected to put customers first in all interactions, from responding to queries to championing Co-op products and Membership.
• Interpersonal Skills: Excellent people skills are essential for building positive relationships with both customers and colleagues.
• Problem-Solving and Adaptability: A positive approach to change and problem-solving will enable you to effectively navigate day-to-day store operations and contribute to a smooth shopping experience.
• Teamwork: The ability to work collaboratively with store colleagues to resolve customer issues and contribute to a positive store environment is vital.
• Operational Responsibilities: The role involves a range of tasks, including managing the till, stocking shelves, ensuring product freshness and pricing accuracy, and maintaining store cleanliness.
• Flexibility: The willingness and ability to work a variety of shifts, including afternoons, late evenings, and weekends, is a key requirement.
• Application Process: The application process is designed to be accessible, allowing you to apply using your mobile device without needing a CV. It includes two online assessments that take approximately 20 minutes to complete.

Conclusion

The Customer Team Member position at Co-op presents a fantastic opportunity for individuals seeking a stable, part-time role with a strong emphasis on customer service and employee wellbeing. The comprehensive benefits, commitment to personal development, and inclusive culture make this a role that can support and enhance your career path. If you are a motivated, people-oriented individual with a desire to contribute to a community-focused organization, this role is definitely worth considering.