Customer Team Member reference: 1058131

This review offers an insightful look into the Customer Team Member position at Co-op in Port Glasgow, providing potential candidates with a clear understanding of the opportunity and its potential career benefits.

Opportunity Overview

The Co-op is seeking dedicated Customer Team Members to join their Port Glasgow store. This role offers a permanent, part-time contract of 16 hours per week, with the availability of regular overtime, providing flexibility and the potential to increase working hours. The competitive hourly rate of £12.60, coupled with comprehensive benefits, makes this an attractive prospect for individuals seeking stable employment with a company that values its employees.

Key Advantages for Candidates:

• Valuable Training and Development: Co-op provides full, paid training, ensuring that all new team members are well-equipped with the necessary skills to succeed. This commitment to development suggests a supportive environment for career growth.
• Exceptional Employee Benefits: Beyond the hourly wage, the benefits package is a significant draw. This includes:
  • 31 days of holiday (pro-rata for part-time colleagues), offering a healthy work-life balance.
  • A pension scheme with up to 10% Co-op contribution, contributing to long-term financial security.
  • Access to virtual healthcare services for the employee and their family, promoting overall wellbeing.
  • A generous 30% discount on all Co-op products in-store, with additional discounts on other brands.
• Employee Wellbeing Focus: Co-op demonstrates a strong commitment to employee wellbeing, offering support for physical, mental, and financial health. They also provide market-leading policies for significant life events, showcasing a caring and supportive employer.
• Modern Application Process: The ability to apply using a mobile device without a CV simplifies the initial application process, making it accessible to a wider range of candidates.
• Financial Flexibility: The inclusion of Wagestream, a money management app, allows employees to access a portion of their earned wages early, offering valuable financial flexibility.
• Work-Life Balance Support: Rotas are shared three weeks in advance and are accessible via mobile, contributing to better personal planning and predictability.
• Commitment to Inclusion: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds. They are part of the Disability Confident scheme, ensuring fair treatment and opportunities for disabled candidates.

Key Considerations for Candidates:

• Varied Working Patterns: The role requires flexibility with shifts that can include early mornings, afternoons, late evenings, and weekends. While these will be discussed at the interview, candidates should be prepared for a dynamic schedule.
• Broad Range of Responsibilities: As a Customer Team Member, you will be involved in a variety of tasks, from direct customer service at the tills and on the shop floor to stock replenishment, cleaning, and ensuring store standards. This suggests a hands-on and dynamic work environment.
• Commitment to Community: The role encourages involvement in local community activities, aligning with Co-op's values. Candidates who are passionate about community engagement may find this particularly rewarding.
• Application Assessments: The application process includes two online assessments, estimated to take around 20 minutes to complete. Candidates should allocate sufficient time for these.

In summary, the Customer Team Member position at Co-op in Port Glasgow presents a compelling opportunity for individuals seeking a role within a reputable organisation that prioritises employee wellbeing, development, and community engagement. The combination of competitive pay, extensive benefits, and a supportive work environment makes it a role worth serious consideration for those looking to build a career in customer service.