Customer Assistant - Food - Kilmarnock reference: 6199944676

Embark on a Rewarding Career as a Customer Assistant at M&S Foods

This opportunity at Marks & Spencer invites passionate individuals to join their dynamic Foods team as a Customer Assistant. If you have a flair for customer service and a genuine interest in high-quality food products, this role could be an excellent step in your retail career.

What You'll Be Doing:

• Becoming a knowledgeable ambassador for M&S's exceptional food range, offering recommendations and sharing your enthusiasm.
• Delivering outstanding customer service, ensuring every shopper feels valued and has a positive experience.
• Proactively assisting customers on the shop floor and at service points, making their shopping journey seamless.
• Maintaining the visual appeal and stock levels of the Foods section, ensuring a well-presented and inviting environment.
• Collaborating with your team to achieve sales targets and contribute to the store's success.
• Utilising digital tools to enhance customer interactions and meet their needs efficiently.
• Contributing to a positive and inclusive store atmosphere, supporting your colleagues and the local community.

Key Advantages for Aspiring Candidates:

• Brand Expertise Development: You'll gain in-depth knowledge of M&S's acclaimed food products, becoming a trusted source of information for customers. This is invaluable for anyone looking to build a career in the food retail sector.
• Customer-Centric Skills: The role emphasizes "remarkably service," honing your ability to understand and anticipate customer needs, a skill highly transferable across many industries.
• Digital Fluency: You'll become proficient in using in-store digital tools and applications like the Sparks App, preparing you for the evolving digital landscape of retail.
• Teamwork and Adaptability: M&S fosters a collaborative environment. You'll develop strong teamwork skills and the ability to adapt to diverse tasks and changing retail demands, essential for long-term career growth.
• Commitment to Inclusion: M&S is dedicated to diversity and inclusion, offering a welcoming environment and support for flexible working. This commitment ensures a fair and equitable experience for all.

Important Considerations for Your Career Path:

• Flexible Work Pattern: The role requires flexibility with working hours across two different weekly rotas, including some late finishes. Candidates should carefully review the provided schedule and consider how it aligns with their personal commitments and career goals. This flexibility is crucial for adapting to the needs of the business and gaining a well-rounded retail experience.
• Age Requirement: Due to the nature of the working hours, including late nights, candidates must be 18 years or older. This is a compliance measure to ensure a safe working environment.
• Proactive Engagement: Success in this role hinges on a proactive approach to customer engagement and a willingness to go "above and beyond." Candidates who are naturally outgoing and enjoy interacting with people will thrive.
• Attention to Detail: Delivering excellent work with great attention to detail is highlighted. This means accuracy in serving customers, stocking shelves, and managing tasks is paramount.
• Continuous Improvement: The role encourages seeking and acting upon feedback. This is a fantastic opportunity for individuals who are keen to learn, develop, and take ownership of their professional growth.

This Customer Assistant position at M&S Foods offers a solid foundation for individuals looking to build a career in retail. It provides opportunities to develop crucial customer service, digital, and teamwork skills, all within a reputable and forward-thinking organization.