Customer Team Member reference: 1058609

This review offers an in-depth look at the Customer Team Member opportunity at Co-op, designed to help prospective candidates navigate their career path and understand the full scope of this role.

Customer Team Member - Telford

Co-op is seeking dedicated individuals to join their team as Customer Team Members at their Telford location. This is a permanent, part-time position offering 16 hours per week with the potential for regular overtime. The role involves early morning starts and weekend work, with a specific focus on providing excellent customer service and contributing to the in-store bakery operations.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Beyond the hourly rate of £12.60, successful candidates will enjoy a robust benefits scheme. This includes a generous 31 days of holiday (pro-rata for part-time), a competitive pension with up to 10% employer contributions, and access to virtual healthcare services for employees and their families.
• Employee Discounts: A significant perk of this role is a 30% discount on all Co-op products in-store, alongside 10% discounts on other brands.
• Work-Life Support: Co-op demonstrates a strong commitment to employee wellbeing. This is evident in their provision of Wagestream (a money management app for early access to earned pay), virtual healthcare, and a 24/7 employee assistance service. They also offer market-leading policies to support colleagues through various life events.
• Training and Development: Full, paid training is provided, ensuring you have the skills and knowledge to succeed. There's also dedicated support for personal development and career progression, crucial for those looking to grow within the organization.
• Predictable Scheduling: Rotas are shared three weeks in advance and are accessible via mobile phone, allowing for better personal planning.
• Community Focus: The role offers an opportunity to actively support the local community through various activities and events.
• Inclusive Environment: Co-op is committed to building diverse teams and creating inclusive workplaces. They welcome applications from all backgrounds and offer support for those with disabilities, including interview guarantees for eligible candidates under the Disability Confident scheme.

Key Considerations for Candidates:

• Early Starts and Weekend Work: The working pattern involves shifts from 5:30 am to 2 pm, which includes weekends. Candidates must be aged 18 or over due to the nature of the shift times.
• Varied Responsibilities: The role is multifaceted, encompassing customer service on tills and the shop floor, restocking shelves, cleaning, and working in the in-store bakery. A willingness to adapt and take on diverse tasks is essential.
• Application Process: While no CV is needed to apply via mobile, candidates should be prepared to complete two online assessments, estimated to take around 20 minutes.
• Flexibility: A positive approach to change and problem-solving, along with the flexibility to work a range of different shifts, will be beneficial.

This Customer Team Member position at Co-op presents a fantastic opportunity for individuals seeking a stable part-time role with excellent benefits and a supportive work environment. The emphasis on customer care, community engagement, and employee wellbeing makes it an attractive prospect for those looking to build a career with a company that values its people and their contributions.