Customer Team Member reference: 1058651

This review provides an in-depth look at the Customer Team Member opportunity at Co-op, designed to help potential candidates understand the role and its potential for career growth.

Discover the Co-op Customer Team Member Role

Co-op is actively seeking dedicated and customer-focused individuals to join their team as Customer Team Members. This is a part-time, permanent position offering 16 hours per week with the potential for regular overtime. The role is based at 24 High Street, Benson, Wallingford, OX10 6RP, with a competitive hourly pay of £12.60.

A key aspect of this role is the varied shift pattern, which can include early mornings (store opening), afternoons, late evenings (store closing), and weekends. These working hours will be discussed further during the interview process, offering an opportunity to align with your personal availability.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op offers an exceptional benefits package, including 31 days of holiday (pro-rata for part-time colleagues), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family. This includes GP appointments, eye care, mental health support, and nutrition/fitness consultations.
• Significant Employee Discount: Enjoy a substantial 30% discount on all Co-op products in-store, along with 10% discounts on other brands, making your daily shop more affordable.
• Financial Wellbeing Support: The inclusion of Wagestream, a money management app, allows you access to a percentage of your earned pay before payday, providing valuable financial flexibility.
• Paid Training and Development: Full, paid training is provided, along with dedicated support for your personal development and career progression. This demonstrates Co-op's commitment to investing in their colleagues.
• Work-Life Balance Support: Rotas are shared three weeks in advance and are accessible via your mobile phone, aiding in better planning. Co-op also offers market-leading policies for life events, underscoring their commitment to employee wellbeing.
• Community Focus: As a Co-op colleague, you'll have the opportunity to get involved in local community activities and events, fostering a sense of belonging and purpose.
• Inclusive Workplace: Co-op is committed to building diverse teams and creating an inclusive environment where everyone can reach their full potential. They actively welcome applications from all backgrounds and are part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria.

Key Considerations for Candidates:

• Age Requirement: To be a Customer Team Member at Co-op, you must be aged 18 or over. This is due to the requirement of working before 6 am or after 10 pm.
• Shift Flexibility: The role requires a degree of flexibility to work varied shifts, including early mornings, late evenings, and weekends. Candidates should be comfortable with this working pattern.
• Application Process: The application process is designed to be accessible, allowing you to apply using your mobile device without the need for a CV. However, it does involve completing two online assessments which should take approximately 20 minutes.
• Proactive Approach: The role involves a wide range of tasks, from customer service at the tills and on the shop floor to restocking shelves and maintaining store cleanliness. A proactive and adaptable attitude is essential.
• Team Collaboration: Success in this role hinges on effective teamwork. You'll be expected to support your colleagues and contribute to a positive store environment.

This Customer Team Member position at Co-op presents a fantastic opportunity for individuals seeking a rewarding role within a company that prioritizes its people and communities. If you are customer-oriented, enjoy working as part of a team, and are looking for a role with excellent benefits and development prospects, this could be the perfect fit for you.