Customer Assistant - Food - Summertown Simply Food reference: 6204114344

Discover Your Potential as an M&S Customer Assistant (Foods)

Are you a motivated individual with a passion for quality food and exceptional customer experiences? Marks & Spencer (M&S) is inviting enthusiastic candidates to join their dynamic team as a Customer Assistant in the Foods section. This role offers a unique opportunity to become a brand ambassador, contributing to M&S's commitment to high-quality products, compelling offers, and outstanding customer service. If you thrive in a fast-paced environment and enjoy connecting with people, this could be your next career step.

Understanding the Opportunity: Key Advantages for Candidates

This Customer Assistant role at M&S presents several compelling advantages for individuals looking to grow their careers in retail:

• Be a Product Champion: You'll have the chance to deepen your knowledge of M&S Food products and actively share your expertise with customers, making recommendations and driving sales.
• Customer-Centric Focus: The role prioritizes delivering "remarkable service," ensuring every customer feels valued. This focus on customer satisfaction is at the heart of M&S's success.
• Embrace Digital Innovation: M&S is at the forefront of digital transformation in retail. You'll gain valuable experience utilizing in-store digital tools and customer-facing apps like the Sparks App, enhancing your digital confidence and skillset.
• Teamwork and Inclusive Culture: M&S emphasizes a supportive and inclusive store environment. You'll be encouraged to be a team player, fostering positive relationships with colleagues and contributing to a respectful workplace.
• Develop Adaptability and Flexibility: The retail landscape is constantly evolving. This role will hone your ability to adapt seamlessly to different store areas and changing demands, a crucial skill for career longevity.
• Contribute to a Trusted Brand: Joining M&S means becoming part of a well-respected and established brand known for its quality and heritage. You'll play a direct role in upholding and enhancing this reputation.
• Flexible Working Pattern: The specified work pattern (Tuesday 18:00 - 22:00, Saturday 14:00 - 22:00) offers a structured schedule that may appeal to those seeking part-time opportunities or looking to balance work with other commitments.

Key Considerations for Your Career Path

To ensure this role aligns with your career aspirations, consider the following aspects:

• Pace and Energy: M&S is looking for individuals who are ready to "roll their sleeves up" and go above and beyond. A proactive and energetic approach is essential.
• Customer Engagement: The core of this role is proactive customer interaction. If you enjoy engaging with people, understanding their needs, and providing solutions, you will thrive here.
• Product Knowledge Development: While training is provided, a genuine interest in food and a commitment to building expert product knowledge will be highly beneficial and contribute to your success.
• Digital Fluency: A good level of digital capability is expected. You should be comfortable learning and using new technologies to support customer service.
• Commitment to Excellence: The role requires high levels of customer service and attention to detail. A dedication to delivering excellent work is a key requirement.
• Openness to Feedback: M&S values continuous improvement. Being open to feedback and actively seeking it will be instrumental in your development.
• Role Responsibilities: Key accountabilities include efficient customer service, maintaining store standards, meeting sales targets, and proactively engaging with customers. Ensure these align with your strengths and interests.

M&S is a forward-thinking organization committed to a greener, faster, and more inspiring digital era. They are dedicated to fostering an inclusive environment and are happy to discuss flexible working arrangements. If you are ready to take on this exciting challenge and make a tangible impact, this Customer Assistant role at M&S could be the perfect launchpad for your retail career.